I ordered a bottle of champagne to be delivered the following day. It was sent by normal delivery and arrived 3 days late. I only used your company because you promised next day delivery. The only thing I needed you to do, you failed to do. When I drew the error to your attention I got a 'shit happens' type of response and an offer of a discount on my next purchase from your company (this will never be used, I can absolutely assure you, as I will never use your company again. I hope that the full extent of my dissatisfaction with your company is adequately set out in these comments.