The Home Fusion Company Reviews

Name: The Home Fusion Company
Address: Unit C4, Ford Airfield Ind Estate, Arundel, West Sussex
Rating: 4.68

4.7 Rating 293 Reviews

94 %

of reviewers recommend The Home Fusion Company

4.7

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About The Home Fusion Company:

The Online Mini Department Store. A family run business we offer something for everyone! Our ranges include Home & Office Stationery, Gifts, Garden & DIY, Pets Corner, Toys & Party. FREE DELIVERY for UK orders over just £15!

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The Home Fusion Company 5 star review on 28th February 2022

TREVOR WR****

Anonymous

Anonymous // 01/01/2019

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“Prompt delivery. Really pleased with the notebooks. They are as advertised.”

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“Not received my order yet, damaged in transit”

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“Over ten days and no dispatch confirmation, no tracking, no response in a week to emails and will not pick up their phone. Feels like a scam and I have asked Amazon pay for a refund.”

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Hi, so sorry you had a bad experience with us. It was certainly unfortunate that the order has been lost with Royal Mail. We have issued you a full refund and put a claim in with Royal Mail for the loss. Our sincere apologies again. Chris

“I had a problem with my order and the company had really good communication and resolved the problem instantly by issuing a refund.”

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“Great items, very well packaged with fast delivery, and communication note inside. Very pleased.”

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“Helpful on the phone and efficient delivery of item”

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“Very happy with quick delivery and competitive pricing of units bought”

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“Good service, quick delivery within 2days using cheapest delivery option.”

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“Items as described..revolving photo frame and rubble sacks! Came in good time, well packaged and good delivery updates.”

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“Everything was as described, carefully packed and delivered promptly”

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“Great product very useful good quality and a good price”

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“The items actually don't work - the safety lights flicker and don't emit much light at all. Waste of money.”

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“Good communication so far”

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“I love this company situated in my hometown, now at the other end of the country but still a very happy customer. I recently ordered a number of items, all of which I’m delighted with. The original scissors were faulty so I gave them a ring as they request you do, & the lovely lady I spoke to thanked me for my order & sent me a replacement within the week. It’s a great company with excellent customer service so I highly recommend & will no doubt be making future purchases!😊”

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“Amazingly quick delivery.”

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“Shipping very fast and always packed well!”

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“Quick delivery and everything in good condition would order again”

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“Although I was only making a small purchase of some gift boxes I was very impressed with the efficiency of this company. I was kept fully informed of the progress of my order, it arrived promptly and was exactly what I wanted.”

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“2 weeks on and no positive outcome. They have my money. Goods mis delivered and no one taking the blame. So much for customer relations and queries sorted in under an hour.”

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This person has left two negative reviews for us under an anonymous name and the email address used is not one that has been used to place any orders with us. We also have no record of any complaints under this email address. Curious as to how we can help resolve an issue if the person making the complaint is keeping themselves anonymous. We have reached out several times using this email address try to find out what the issue is but have not had any reply. Such a shame as we are a small family ran business and pride ourselves on our customer service so would love the opportunity to address whatever the issue might be.

“Good experience with this company. Product exactly as described.”

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The Home Fusion Company is rated 4.7 based on 293 reviews