The Home Fusion Company Reviews

Name: The Home Fusion Company
Address: Unit C4, Ford Airfield Ind Estate, Arundel, Unit C4, Ford Airfield Ind Estate, Arundel, West Sussex
Rating: 4.67

4.7 Rating 297 Reviews

93 %

of reviewers recommend The Home Fusion Company

4.7

Based on 297 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About The Home Fusion Company:

The Online Mini Department Store. A family run business we offer something for everyone! Our ranges include Home & Office Stationery, Gifts, Garden & DIY, Pets Corner, Toys & Party. FREE DELIVERY for UK orders over just £15!

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The Home Fusion Company 5 star review on 28th February 2022

TREVOR WR****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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“Over ten days and no dispatch confirmation, no tracking, no response in a week to emails and will not pick up their phone. Feels like a scam and I have asked Amazon pay for a refund.”

Helpful Report

Hi, so sorry you had a bad experience with us. It was certainly unfortunate that the order has been lost with Royal Mail. We have issued you a full refund and put a claim in with Royal Mail for the loss. Our sincere apologies again. Chris

“The items actually don't work - the safety lights flicker and don't emit much light at all. Waste of money.”

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“2 weeks on and no positive outcome. They have my money. Goods mis delivered and no one taking the blame. So much for customer relations and queries sorted in under an hour.”

Helpful Report

This person has left two negative reviews for us under an anonymous name and the email address used is not one that has been used to place any orders with us. We also have no record of any complaints under this email address. Curious as to how we can help resolve an issue if the person making the complaint is keeping themselves anonymous. We have reached out several times using this email address try to find out what the issue is but have not had any reply. Such a shame as we are a small family ran business and pride ourselves on our customer service so would love the opportunity to address whatever the issue might be.

“Parcel delivered to wrong address. Home fusion and postal service in dispute. Paid for goods and nothing to show for it.”

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“laces were way too short”

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“Items ordered did not arrive. No response from company when contacted them about this.”

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We replied to this buyer on the same day they messaged us and arranged for a replacement to be sent. We have respectfully asked if this feedback might be removed.

“It's was to mutch I want to rutan it”

Helpful Report

Hi, sorry you felt you had to leave a one star review. Please contact us if you need help with your order. Regards Chris

“Sent me rubbish and had to escalate to Pay Pal to obtain a refund as seller refused !”

Helpful Report

Really sorry you feel you had a bad experience with us. We did ask that you return the item for a refund as the item was not faulty or broken but unfortunately you were not prepared to do this. We authorised the refund as a goodwill gesture. Apologies again.

“I haven't received my purchase yet!”

Helpful Report

Hi, thanks for your review and so sorry to hear your order has not arrived. We notice that the order was shipped to New Zealand. Deliveries to New Zealand take on average 3-4 weeks to arrive from the UK. Thanks for your patience and we are sure your order will arrive shortly.

The Home Fusion Company is rated 4.7 based on 297 reviews