heyn.co.uk Reviews

Name: heyn.co.uk
Address: 1 Corry Place, Belfast Harbour, 1 Corry Place, Belfast Harbour, Belfast
Rating: 4.52

4.5 Rating 66 Reviews

88 %

of reviewers recommend heyn.co.uk

4.5

Based on 66 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

02890350016

Email:

info@heyn.co.uk

Location:

1 Corry Place, Belfast Harbour,
1 Corry Place, Belfast Harbour
Belfast
BT3 9AH

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products and service”

Helpful Report

Posted 3 years ago

“Excellent service, asked if replacement keys for HEX Confidential Console Cabinet and John Kirwin and Kim Chalmers came back to me immediately advising they were putting keys in the post. Thanks. Denise K & W Recovery Limited T/A Antony Batty & Co (Thames Valley”

Helpful Report

Posted 3 years ago

Thank you so much for your review! We really appreciate the feedback and are pleased that you were so happy with the service. Hopefully we can do business again in the future :-) Thanks, Kim

Posted 3 years ago

“Product was exactly as advertised on-line. Promt service - item initially out of stock but I was advised and the product was with me the following week.”

Helpful Report

Posted 5 years ago

“Quick delivery”

Helpful Report

Posted 5 years ago

“Good communication, quick delivery and good items. Many thanks : )”

Helpful Report

Posted 5 years ago

“Lockable confidential waste bin I ordered arrived grubby & dusty as if it had been on the shelf a long time. It became clear why when I tried to lock it and found the key mechanism has been fitted incorrectly and the bin does not actually lock.”

Helpful Report

Posted 6 years ago

Alice, We're sorry to hear that your product arrived broken and dirty, this is unacceptable. We try to take every precaution to ensure our goods arrive safely and in pristine condition, but clearly this was not the case this time. At the time of your order we where in the process of adjusting to a change in staff in our stores and the person who packed your order was not as familiar with how we usually send our products. This has now been rectified and we do not expect another product to be sent out to any of our customers in this condition. We've arranged for a replacement order to be delivered to you free of charge and sincerely apologise for the condition of your first delivery. We appreciate your feedback and hope that you would give us an opportunity in the future to improve on the service you experienced should you require anything further as this is not the service our customers usually experience. Thanks, Arianne McCracken

Posted 6 years ago

“We bought a large quantity of the magnetic plastic wallets and are really pleased with them. They are of good quality and quite strong so will be durable and will last for a long time. they arrived very quickly so overall pleased with the service and product.”

Helpful Report

Posted 6 years ago

Thanks for your review Rebecca, we are happy to have been of service and we look forward to continuing to serve you in the future. Thanks, HEYN Environmental.

Posted 6 years ago

“goods arrived very promptly”

Helpful Report

Posted 6 years ago

Thanks Barry for your review, we appreciate the feedback and are glad that you had a good experience- HEYN Engineering

Posted 6 years ago

“Great service - no complaints from me.”

Helpful Report

Posted 6 years ago

“Considerable delay in delivery but apology accepted. However, it would have been better to receive an update on the delay before I had to ask!”

Helpful Report

Posted 6 years ago

Hi Eileen, Thanks for your feedback and apologies that you were not impressed with the time it took to dispatch. We had some supply issues with this product as it is made to order and unexpected delays came up through our manufacturer which held this order up even further. While I understand this is not acceptable I hope it helps to explain the delay. As for the lack of communication, I sincerely apologise for this. Our web-pages have now been edited to inform of the lead time with this product before purchase and we will review the frequency of dispatch updates to customers. I hope that you will give us an opportunity to improve on the lead time you experienced should you require anything further as this is not the service our customers normally experience.

Posted 6 years ago

“Good local company. Professional and pleasant to deal with. Sort of company to go the extra mile for you.”

Helpful Report

Posted 6 years ago

“Ordered secure confidential waste disposal bin for our office. These folks had the best price online, the website purchase process was slick and was delivered quickly.”

Helpful Report

Posted 6 years ago

Thanks for your review. We appreciate the feedback and I'm glad that you had a good experience. We look forward to fulfilling more orders in the future should you need anything else. - Arianne, Heyn Handling Solutions

Posted 6 years ago

“It took way too long to receive our items and also I didn't order lids and they came with the product. I will not use them, so it's a big waste.”

Helpful Report

Posted 6 years ago

Thanks for your feedback and apologies that you were not impressed with the time it took to dispatch. This is not the norm, we had some supply issues with the product at the time and had to wait on the manufacturer. While I understand this is not acceptable I hope it helps to explain the delay. The lids that you got were Mixed Recycling lids. We do not supply the body on it's own on our website, We appreciate all feedback and will look into offering the body only for future orders. I hope that you would give us an opportunity to improve on the lead time you experienced should you require anything further as this is not the service our customers normally experience.

Posted 6 years ago

“Excellent service, especially from John Irwin (the GM) for helping get logistics sorted and very fast delivery. Very pleased. Thanks again.”

Helpful Report

Posted 6 years ago

Thanks for the review, happy to have been of service and we look forward to continuing to serve you in the future. Thanks, HEYN Environmental.

Posted 6 years ago

“Got my bins a little late but received a phone call as soon as I raised an issue they were put on delivery on Thursday night and received them Monday thank you”

Helpful Report

Posted 6 years ago

Thanks for your review. Apologies that your items have not yet been received. These were sent as advised by email with our courier in good faith and it seems they were not delivered as promised. We are dispatching a new order of goods today and will chase up the missing items in the meantime. Sincere apologies for the delay on receipt of your goods.

Posted 6 years ago

“I was very disappointed by the service from HEYN. On the website there is a statement on deliveries as to the lead time for receiving the goods. Then when you go to order there is a contradictory statement. This was very frustrating and when the delivery did eventually arrive only one was delivered and the other came a couple of days later.”

Helpful Report

Posted 6 years ago

I am sorry to hear you were disappointed by our service. To clarify, on our deliveries page it is noted that deliveries are 2 days from dispatch. This is a true statement. However were particular goods normally have a lead time (if they are made to order or indeed not in stock at the time of order) there is a statement on the product page to advise on delivery timescale. We have found that this is the most clear way to communicate to customers where a time frame exists which is beyond the norm on a particular product. Both statements are in fact true but I apologise that this was confusing. On the product page for your item the lead time was noted as 10-14 days and we did deliver within this timescale your complete order.

Posted 6 years ago

“Excellent service received from heyn.co.uk John IRwin went above and beyond to ensure that my order was delivered on time and kept me informed throughout the whole process Would highly recommend this company for both excellent service and product selection. Also they are very competitively priced compared to other suppliers. Thanks guys.”

Helpful Report

Posted 6 years ago

“Good quality product - very happy with our purchase and would definitely use again”

Helpful Report

Posted 6 years ago

“Great service thank you .”

Helpful Report

Posted 6 years ago

“Quality product. Fantastic staff, friendly and helpful, couldn’t be more helpful. Really went out of their way for me. Would 100% recommend”

Helpful Report

Posted 7 years ago

heyn.co.uk is rated 4.5 based on 66 reviews