“I was happy that the goods arrived in good time but dissatisfied that they hadn't been packed properly. I ordered a wheels and axle for a wheelie bin expecting them to arrive together but they parted company in transit and only the wheels came in the post. The axle was lying in the back of a post van and it was only because another post worker noticed and
bothered to contact me that I received it. It was not wrapped or labelled in any way.
I have just now got around to fitting the wheels and axle to the 360 litre bin it was ordered for only to find that the axle is too short and in fact doesn't fit a 240 litre bin either. I would like a replacement axle of the correct length sent please.”
Posted 3 years ago
Apologies that you had this issue with our delivery. I can assure you that these items are parcelled together securely with multiple layers of wrapping when they leave our premises and we have never had any issues with the wheel and axles sets like this in the past. I will pass your feedback onto our Warehouse Supervisor and he will investigate further.
Thanks for your feedback and apologies again for the inconvenience!
“Heyn went over and above all my expectations. They brought the level of customer service sky high. I'd ordered a compost bin from 260km away with free delivery included and when the courier wouldn't deliver it because it was too big and bulky they put it in the back of a station wagon and drove down personally with it. Can't praise them enough. Thank you John Irwin (general manager)”
“Very happy with your company and my purchase order. Thank You very much for your professional service. 5/5”
Posted 4 years ago
Thanks for the feedback Mr Banko and my sincere apologies that you received a review before you're order. We made some technical changes to our website recently and this affected when the reviews were sent. My apologies and thanks again for your custom. Kim Moore - Heyn Engineering