Hetty's Herbs & Plants Reviews

Name: Hetty's Herbs & Plants
Address: Tall Trees, Beach Lane, Gosberton Risegate, Spalding, Lincolnshire
Rating: 4.86

4.9 Rating 1,340 Reviews

97 %

of reviewers recommend Hetty's Herbs & Plants

Company Reviews

Metrics

Info

4.9

Based on 1,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

$Read Hetty\'s Herbs & Plants Reviews$

About Hetty's Herbs & Plants:

We are a family owned and run online business based in the flat Lincolnshire Fens. Selling a wide selection of potted herbs and plants all year round. Our plants are all grown locally and are all individually hand selected by us for your order so that great care is taken to send out the best quality plants. All orders are picked within 24 hours of being dispatched, carefully packaged by hand and sent via a 24 delivery service to ensure that your plants are fresh on delivery to you. Buy from Hetty's Herbs for a garden and kitchen full of aroma, flavour & nature.

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Phone:

01775 663790

Email:

info@hettysherbs.co.uk

Location:

Tall Trees, Beach Lane,
Gosberton Risegate,
Spalding
Lincolnshire
PE11 4JH

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Hetty's Herbs & Plants 5 star review on 14th July 2023

Emma

Hetty's Herbs & Plants 5 star review on 17th June 2023

Michael

Hetty's Herbs & Plants 5 star review on 15th June 2023

Tracey

Hetty's Herbs & Plants 5 star review on 11th January 2023

Ricard

Anonymous

Anonymous // 01/01/2019

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“Good strong healthy plants, carefully packaged. Efficient service”

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“Hetty's plants arrived promptly. They were beautifully and carefully packed and they were healthy and hearty specimens. I have no hesitation in recommending and will order again.”

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“Plants were well packaged and healthy. Haven't planted the seeds as yet but packaged well.”

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“Lovely heathy plants well packaged And brilliant speedy delivery”

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“Lovely, strong plants at very reasonable prices. Beautifully packed with newspaper and straw - no nasty plastic to get rid of. I would highly recommend.”

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“My herbs arrived packed safely and beautifully presented. The plants themselves were extremely healthy and all are growing away in my herb bed.”

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“Everything arrived. Inside the box all was packed but in disarray, like the box had been thrown around. The Basil plants have not survived at all. The Lavender hasn't flowered and the Rosemary is slow. The Mint and Corriander have flourished. So not a good overall result.”

Helpful Report

$Read Hetty\'s Herbs & Plants Reviews$

Hi Peter, I'm sorry to hear that your parcel was in disarray, we do try our best with our packaging including arrows on the boxes but sometimes due to the frequency of handling on route this sometimes does happen. We've checked our correspondence and can't see that you have contacted us at the time to say there was a problem with the packaging or plants. Basil plants are temperamental to grow outside in the UK particularly in cooler areas. We are pleased to see that the Mint and Coriander have both flourished but we cannot see any record of sending you any Lavender or Rosemary. We do encourage any customers who are having problems to contact us as soon as possible so that we can help. I'm sorry that your first order with us hasn't been up to your expectations but we hope that you will give us another opportunity in the future. Kind regards, the Hetty's team.

“all plants arrived in good shape”

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“Very carefully packaged and healthy”

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“Very good Excellent service , high quality plants”

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“Excellent Customer Service, fantastic quality of plants, particularly when it was so difficult to find what I wanted, but Hettys saved the day.....i’m definitely going to purchase more from them in future”

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“Excellent service, high quality plants packaged well and quick delivery.. 5 stars because they’re excellent.”

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“Well packaged, healthy plants.”

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“Purchased 5 herbs. Was very pleased so purchased some more ! The front of the rockery will look good and smell great !”

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“Very quick delivery, quality plants. Although well packed a couple of plants had lost the soil in the pots, but they seem to have a healthy root system so hopefully will survive. The box had obviously been turned upside down in spite of the arrows on the side, so not the fault of Hettys Herbs. Very fair price and proper little plants not just cuttings. Would recommend this company and will order again in the future.”

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“Terrible customer service. I ordered the 20 mint plant selection box. I received 11 different varieties and the other 9 being duplicates. 2 of the plants also had mint rust, so the entire order has to be returned.”

Helpful Report

$Read Hetty\'s Herbs & Plants Reviews$

Hi, we are sorry that you feel you have received terrible customer service. You ordered a 20 mint collection which we state on the listing would include a minimum of 6 varieties, therefore you could receive 3 or more of some varieties, you were sent 11 varieties with 9 being duplicates so this does give a wide range of varieties and therefore exceeding what the listing states. We were not aware of any rust problems with any of your plants as we received no notification of this. Where there are problems with the condition of plants we encourage customers to contact us as soon as possible and send us photos. We did not receive your plants back so hope that they have are now growing into mature healthy plants. Thank you for ordering from us and we are sorry that we did not meet your expectations on this occasion, regards the Hetty's Team

“Excellent packaging obviously a lot of care taken with the plants which arrived in excellent condition. The ongoing care letter is really helpful highly recommended.”

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“Highly recommend this company. I’ve just taken delivery of herbs to replenish my herb garden. They arrived in pristine condition, beautifully packed to prevent damage. The delivery was spot on. I’m delighted and will not hesitate to use Hettys Herbs in the future. 5 stars++”

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“Brilliant company. My plants arrived well watered, carefully wrapped, and well boxed. Got a text telling me when they would be delivered. Really pleased with the quality. Wouldn't hesitate to order from you again. Many, many thanks!”

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“Excellent service, healthy, gorgeous herbs, packaged brilliantly, all arrived in perfect condition, I'm going to order more!”

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Hetty's Herbs & Plants is rated 4.9 based on 1,340 reviews