Your Health Store Reviews

Name: Your Health Store
Address: 52 North Rd, 52 North Rd, Lancashire
Rating: 4.69

4.7 Rating 102 Reviews

91 %

of reviewers recommend Your Health Store

4.7

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01524388555

Email:

enquiries@healthstoreexpress.co.uk

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Your Health Store 5 star review on 16th October 2023

Konrad T

Cheryl D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy access to the website but parcel not received”

Helpful Report

Posted 1 year ago

“Sent wrong item, basically a cheaper version & strength of the item i actually ordered. Then had hassle of packing the item, getting to a post office and had to send using own packing, 1st class recorded. Although they said they would reimburse postage and amount for item on receipt of receiving it, they didn't and had to chase them to issue the refund. I sourced the item i wanted from elsewhere. Advise to check items properly from this retailer sends you as you might get fobbed off with a cheaper, less strength item in the hope you might not notice.”

Helpful Report

Posted 1 year ago

Hi Dipesh, As discussed via email the item was sent out as a genuine mistake by a member of our team. We asked if you could send pack the parcel as we believe this a quicker process to receive the item back to our store. We have also advised via email that the return postage you paid is fully refundable and our member of our team refunded you for this postage. I do not believe you were "fobbed off" as our team rectified the issue as soon as it was brought to our attention. We always aim to resolve customer queries as soon as possible and, unfortunately, this time we got it wrong however from looking into your case I believe we did everything we could to resolve the problem for you and see right by you as a customer. I would like to reiterate that we in no way substitute items when they are placed on our website for lesser products but behind the website is a human element and sometimes when dealing with large volumes mistakes can be made. The member of our team has already apologised through email so I feel this review is unjust. Regards, Ryan

Posted 1 year ago

Your Health Store is rated 4.7 based on 102 reviews