Health Store Express Reviews

Name: Health Store Express
Address: 52 North Rd, 52 North Rd, Lancashire
Rating: 4.61

4.6 Rating 328 Reviews

90 %

of reviewers recommend Health Store Express

4.6

Based on 328 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01524388555

Email:

enquiries@healthstoreexpress.co.uk

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Health Store Express 5 star review on 22nd April 2024

R E

Health Store Express 5 star review on 16th October 2023

Konrad T

Cheryl D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products themselves great. I only leave such a poor review due to receiving a faulty item, I did as said on website to report this as well as emailed and heard nothing back at all. Poor customer service”

Helpful Report

Posted 6 months ago

“Sadly can't recommend. Ordered vitamins for my mum, will be out of date before completion of course. Disappointed with lack of follow up.”

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Posted 7 months ago

“Easy access to the website but parcel not received”

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Posted 3 years ago

“Sent wrong item, basically a cheaper version & strength of the item i actually ordered. Then had hassle of packing the item, getting to a post office and had to send using own packing, 1st class recorded. Although they said they would reimburse postage and amount for item on receipt of receiving it, they didn't and had to chase them to issue the refund. I sourced the item i wanted from elsewhere. Advise to check items properly from this retailer sends you as you might get fobbed off with a cheaper, less strength item in the hope you might not notice.”

Helpful Report

Posted 3 years ago

Hi Dipesh, As discussed via email the item was sent out as a genuine mistake by a member of our team. We asked if you could send pack the parcel as we believe this a quicker process to receive the item back to our store. We have also advised via email that the return postage you paid is fully refundable and our member of our team refunded you for this postage. I do not believe you were "fobbed off" as our team rectified the issue as soon as it was brought to our attention. We always aim to resolve customer queries as soon as possible and, unfortunately, this time we got it wrong however from looking into your case I believe we did everything we could to resolve the problem for you and see right by you as a customer. I would like to reiterate that we in no way substitute items when they are placed on our website for lesser products but behind the website is a human element and sometimes when dealing with large volumes mistakes can be made. The member of our team has already apologised through email so I feel this review is unjust. Regards, Ryan

Posted 3 years ago

Health Store Express is rated 4.6 based on 328 reviews