Harley Therapy - Psychotherapy & Counselling Reviews

Name: Harley Therapy - Psychotherapy & Counselling
Address: 10, Harley Street, London, 10, Harley Street, London, City of Westminster
Rating: 4.78

4.8 Rating 479 Reviews

95 %

of reviewers recommend Harley Therapy - Psychotherapy & Counselling

Company Reviews

Metrics

Info

4.8

Based on 479 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Harley Therapy - Psychotherapy & Counselling:

A warm welcome from our founder Dr Sheri Jacobson. We are a team of highly experienced psychotherapists, clinical and counselling psychologists and psychiatrists in central London.

Established in 2006, and well-known as London's premium therapy providers, our exceptional practitioners specialise in short and long-term counselling, psychotherapy and cognitive behavioural therapy for a range of issues, from day-to-day worries to complex psychological conditions.

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Phone:

0345 474 1724

Email:

admin@harleytherapy.co.uk

Location:

10, Harley Street, London,
10, Harley Street, London
City of Westminster
W1G 9PF

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Maria Daves was amazing, I would highly recommend her. But, I don't think it's very good that you have to pay for a full session to find out if you and your therapist match. The outcome was that I should deal with other aspects first. Surely this could have been brought up and a short meet up arranged to discuss suitability. Access to work funding is hard enough to get, that first session funding could have been used better.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. Whilst Harley Therapy do not offer a free meeting prior to scheduling an initial session, we do offer a satisfaction guarantee, whereby in the event a client feels there is not a suitable match with their therapist, we offer a free session with an alternative practitioner. With Maria's coaching approach, she factors in all the other aspects of someone’s wellbeing; for example, mental health and other co-mobidities, as these can amplify symptoms and impact the coaching. We have contacted you directly in this regard. With kind wishes.

Posted 2 months ago

“Quality therapy and advice, terrible value for money”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We acknowledged from the outset that this was a request for a single psychiatric consultation in a complex situation, and we could offer an opinion but no ongoing input. We offered to cancel the consultation and provide a full refund, and only proceeded at your own request. We hope the quality advice received is beneficial to you. With kind wishes.

Posted 7 months ago

“Helped me through a difficult period, which I am grateful for. However, I feel like we were talking cross-purposes some of the time, and some key issues went uncommunicated or unacknowledged, which was a shame.”

Helpful Report

Posted 1 year ago

We would welcome the opportunity to speak with you regarding this. Harley Therapy offer a satisfaction guarantee. In the event there is not a suitable match at the time of initial consultation, we offer the opportunity to meet with an alternative therapist, at no cost to you. Please kindly contact us by telephone; 0345 474 1724 or by email; admin@harleytherapy.co.uk in order that we can address your dissatisfaction. We look forward to hearing from you. With kind wishes.

Posted 11 months ago

“I was disappointed to learn that the form i’d taken 10 minutes to fill out was not shared with my therapist prior to our session.”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback. Please kindly note that the forms are meant to send directly to the therapist upon submission. Upon investigation, it appears that the system did not generate a copy for your therapist, although we confirm that your submission went through. Our sincere apologies for this technical error and we confirm that your therapist is now in receipt of your form.

Posted 1 year ago

“Not sure yet”

Helpful Report

Posted 2 years ago

Thank you for your review. If there is anything you are finding unsatisfactory, please do let us know. We hope you will find the service warrants a higher star rating as you progress therapy with us. Kind wishes.

Posted 2 years ago

“not great”

Helpful Report

Posted 2 years ago

Dear Yachi, Thank you for your review. We are sorry to hear you felt the appointent was not great. It is very important to us that clients have a good experience. With this in mind, we please invite you to let us know what you felt was not great so that we can address this. We have also sent you an email to this effect, but we welcome you to please contact us by email; admin@harleytherapy.co.uk or telephone; 0345 474 1724 so we may address your dissatisfaction. We look forward to hearing from you. Kind wishes.

Posted 2 years ago

“The professional I met was very polite. However, it should/ could have been specified before I applied for an appointment that she works with a certain age range which I was not part of.”

Helpful Report

Posted 2 years ago

Thank you for your review. We can confirm that the therapist you requested, and subsequently saw for an assessment, does indeed see clients in your age range. However, the therapist felt a more suitable match would be with a younger therapist than herself. We offer a satisfaction guarantee, whereby in the event a suitable match is not made at the first assessment, a free appointment with an alternative therapist is offered. We have emailed you with details and availability of alternative therapists, whereby the first appointment will be at no charge to you. With kind wishes.

Posted 2 years ago

“The session was fine and I have no issues with the therapist. What I really have to question is the general operations of the first session. You ask your customers to use skype but do not provide any instruction as to how to set it up, how to use it. In the first session I spent 10 minutes trying to work out how to call the therapist and even when I called Harley Therapy for support I do not think they knew how it worked. When you are paying so much for a session you kind of expect to just be able to go to your emails, click a link and then join a call. I have never seen anything like this in the past year and although it is a small thing it makes me question the quality of the operations as this is such a basic error.”

Helpful Report

Posted 3 years ago

Thank you very much for your review. We apologise for the difficulties you encountered with using Skype to contact your therapist. Each practitioner has their own preferred platform to conduct their online sessions, and your therapist uses Skype as their chosen platform. However, following your feedback we will be liaising with the practitioners who currently use Skype, with a view to looking at alternative and more straightforward online options.

Posted 3 years ago

“Ordinary place”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you felt the place was ordinary. If there is any feedback you could provide to help us improve on the venue, we would welcome hearing from you. You can contact us by email; admin@harleytherapy.co.uk. We hope the therapy and service you received was as you expected. With kind wishes.

Posted 3 years ago

“The therapist themselves good, but the skype address given would not work and after trying for 15 minutes, eventually used phone. So that meant i used a 35min session but paid for 50min - and at £250 i’m not to impressed.”

Helpful Report

Posted 3 years ago

Thank you for your review. We apologise once again for the technical issues which resulted in a shorter session. We are pleased you accepted our offer of a 50% refund. With kind wishes.

Posted 3 years ago

Harley Therapy - Psychotherapy & Counselling is rated 4.8 based on 479 reviews