Guest & Philips Reviews

Name: Guest & Philips
Address: 23-25 Saturday Market, Beverley
Rating: 4.71

4.7 Rating 286 Reviews

92 %

of reviewers recommend Guest & Philips

Company Reviews

Metrics

4.7

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01482 882599

Email:

mail@guestandphilips.co.uk

Location:

23-25 Saturday Market
Beverley
HU17 8BB

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Guest & Philips 5 star review on 30th May 2024

MR STEPHEN GOTDON

Guest & Philips 5 star review on 4th December 2023

Claire Kelly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We’ve been loyal customers of Guest & Phillips for over a decade, having bought our wedding rings there and continued to shop with them ever since. Unfortunately, our recent experience at the Pocklington and Beverley stores fell well below the standard we’ve always associated with them. We purchased a five‑diamond platinum eternity ring for our 10‑year anniversary and were told my wife’s wedding band and engagement ring would be polished so the three pieces matched. This was even noted on the receipt as N/C. When we collected the ring, the polishing couldn’t be done that day due to staffing, which was understandable as we were returning the following weekend to purchase a Longines Spirit Pilot. The watch staff were excellent, but my wife’s experience regarding the ring polishing and a separate repair was very disappointing. The staff member who originally sold us the eternity ring was abrupt and dismissive, and we were suddenly told polishing would be £40 per ring — contradicting what we had previously been told. I emailed the store to give them an opportunity to address the issue, but received no response. We don’t expect complimentary services, but we do expect clarity and courtesy. Sadly, this experience has left us questioning the level of customer care we can expect going forward.”

Helpful Report

Posted 1 month ago

“Watch arrived on time, packaging was flimsy (a plastic bag). The price was great as the watch was on sale however it did arrive with scuff marks on the bracelet clasp. I did contact Guest & Phillips, the only option offered was to send the watch back to have the scuffs buffed out, not really ideal so I kept it as is. This could have been avoided if the protective stickers have been left on the watch, unfortunately these had been peeled off hence the damage. I understand that Jewellers often keep watches on display but sending out a brand new scuffed watch is not ideal.”

Helpful Report

Posted 2 years ago

Guest & Philips is rated 4.7 based on 286 reviews