Grass and Co. Reviews

Name: Grass and Co.
Address: 12 Hammersmith Grove, , London, London
Rating: 4.73

4.7 Rating 1,108 Reviews

94 %

of reviewers recommend Grass and Co.

4.7

Based on 1,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Grass and Co. 5 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I regularly use Grass and Co's 1000mg CBD Hemp Oil, and it has frankly been life changing. I have TMJ in my jaw and depression, and this CBD oil has helped me hugely, physically and mentally. Plus they deliver on time and are always a phone call away in case I need them. James”

Helpful Report

Posted 5 years ago

Hi James, This is such a fantastic review, thank you so, so much! As a small business, we're committed to delivering the best products and customer service every time. So, to hear that you agree and have noticed the long-term benefits of CBD is amazing. We share all feedback and comments amongst our team and it's really rewarding to receive reviews from customers who choose to shop with us regularly. We're incredibly grateful for your continued support and also really appreciate you taking the time to share your personal experiences. We know that other people find them incredibly useful, especially if they are new to CBD. Take care and we look forward to welcoming you back again soon. Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Excellent product and excellent customer service. We will definitely order again!”

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Posted 5 years ago

Hi Gianfranco, Thank you so much for sharing your 5* review! We're delighted to hear that you're enjoying our products and that your shopping experience was positive. Thank you again for choosing Grass & Co. and we look forward to welcoming you back again soon. Take care during these difficult days, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“What a lovely company to deal with - wonderful products - amazing service and some of the best CBD products out there - we love them!”

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Posted 5 years ago

Hi Caroline, This is such a lovely review, thank you so much! We're really grateful for your support and it's this 5* feedback that pushes us on to keep delivering the very best product range to our brilliant customers. Take care and wishing you a wonderful weekend, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Great product, great customer service.”

Helpful Report

Posted 5 years ago

Hi Richard, Huge thanks for sharing your review. We're delighted to hear that you're happy with your order and shopping experience. We love to hear from our customers so that we get it right every time! Thank you again for your support. It's hugely appreciated, especially right now. Take care and we hope to welcome you back again very soon, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“It’s a yes from me”

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Posted 5 years ago

Hi Susan, Your review made our day! As a small business, it means the absolute world to hear that our CBD products are helping. We believe they should be a joy to take every day and it's brilliant to hear that you agree. Thank you so much for sharing your feedback, it's really appreciated. Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Fantastic customer service- Beautiful products, perfectly packaged and swiftly delivered.”

Helpful Report

Posted 5 years ago

Hi, Thank you so much for sharing your 5* review - it's really appreciated by our small team. We're always incredibly grateful that our customers take the time to post. It's brilliant to hear that your order arrived speedily with you and that you're enjoying the products. It's what we aim for with every single order! Thank you again and take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“I wish I could give more than 5 stars! Grass & co have genuinely changed my lockdown life. I was getting very stressed, anxious and regularly felt overwhelmed, but everything seems more manageable when I use their CBD first thing in the morning and early evening. These guys are head and shoulders above everyone else. Every purchase is a pleasure. The customer service team are lovely, the packaging is beautiful and their oils have really good flavours. I can't recommend them highly enough!”

Helpful Report

Posted 5 years ago

Hi Rose, This review made our day, thank you! We are so grateful to you for taking the time to get in touch and for such a brilliant description of your experiences. We know that other customers will really benefit from this encouragement, especially if they're new to CBD. We're delighted to hear that you've been feeling the benefits so quickly and that the whole shopping experience has been positive too. Thank you again for your kind words, they mean the world to us as a small business, especially right now! Take care and please stay in touch, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“I absolutely love the Ease and Calm CBD blends. The flavours are delicious. The only issue is trying to make a bottle last...🤷‍♀️”

Helpful Report

Posted 5 years ago

Hi Kirsty, Thank you for your 5* review! It's fantastic to hear that you've been enjoying using both the EASE and CALM blends. The team always challenge themselves to deliver the best tasting CBD products so that they're a joy to use every day and we're so happy to hear that you agree. Also, just to let you know that we're looking into improving our pipettes this year so that it will be easier to control and monitor dosing. This may help your bottles lasts a little longer! We really appreciate you sharing your feedback and wish you a lovely weekend. Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Service excellent - a gift so not used yet!”

Helpful Report

Posted 5 years ago

Hi Bernadette, Thank you so much for taking the time to post about your shopping experience. Our CBD and aromatherapy range were very popular gifts this Christmas and we really hope they were well-received. As a small business, your support is hugely appreciated more than ever right now. Thank you again and wishing you a lovely weekend, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“I have recently started using Grass and Co products and I am super pleased with the results. It has helped me immensely to sleep better. Thank you”

Helpful Report

Posted 5 years ago

Hi Joao, This is such a brilliant review, thank you so much! It makes us really happy to hear that you're feeling the benefits of our CBD drops to help you sleep better. The team have worked very hard to source the finest quality ingredients for the best possible product experience and flavours, so it's wonderful to hear that you agree. Thank you again for sharing your feedback, it's hugely appreciated. Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“The consumable cbd that I ordered hasn’t really seemed to work for me, I have felt as though it reduced my anxiety but it did cause me more sleep problems than normal. The customer service I received was amazing I’m just not sure the product is right for me.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your message and for sharing such a balanced review. We're so sorry to hear that you haven't felt all the benefits of using CBD. As with all supplements, CBD affects everyone differently so it can take time to find the correct dosage, product or even time of day that works best for you. If you have any further questions, please don't hesitate to email us directly at: hello@grassandco.com and we'd be really happy to help. Thank you again for your post. We genuinely welcome all feedback and listen to comments so that we can deliver the best possible experience for everyone. Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Have ordered several times and would definitely recommend this company. Excellent service always and excellent products”

Helpful Report

Posted 5 years ago

Hi Jackie, It's wonderful to read this review from such a valued customer! As a small business, we're committed to delivering the best products and customer service every single time. So, to hear that you agree is just fantastic. Thank you so much for your continued support and for taking the time to post here, it's hugely appreciated by us all. Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“A little goes a long way, using CALM and it does, it reduces my internal dialogue to a faint murmur, making clarity a thing I can have. Thankyou.”

Helpful Report

Posted 5 years ago

Hi, One of our favourite reviews, ever! It's always great to read positive feedback, but the best thing is finding out how they are helping people in their daily lives. The team work really hard to deliver the best products and hearing that you've noticed an increased sense of calm and clarity is the ultimate reward. Thank you so much for taking the time to share your kind words. We know other people will find your experiences really helpful too. Take care, Sarah and all the team at Grass & Co.x

Posted 4 years ago

“Quick delivery and the products are top notch”

Helpful Report

Posted 5 years ago

Hi Bev, We really appreciate you taking the time to share your review. It's great to hear that you're enjoying your Grass & Co. products and that your order arrived quickly - this is what we aim for every time! Thank you for the 5* and we look forward to welcoming you back again very soon. Take care and wishing you a relaxing weekend, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“I have literally felt no effect.None. Except a dry mouth. Most disappointing . Money back ?”

Helpful Report

Posted 5 years ago

Dear Robert, Thank you for your message and for sharing your feedback. We're so sorry to hear that you didn't feel the benefits of using CBD. As with all supplements, CBD affects everyone differently so it can take time to find the correct dosage or product that works for you. If you have any specific questions, please don't hesitate to email us directly at: hello@grassandco.com and we'd be really happy to help. Thank you again for your email. We genuinely welcome all feedback and listen to comments so that we can deliver the best possible experience for everyone. Best wishes, Sarah and all the team at Grass & Co.

Posted 4 years ago

“I bought these items as a Christmas present. I thought they would arrive in a smart black box. They didn't. Just stuffed into a cardboard box. Very disappointing!”

Helpful Report

Posted 5 years ago

Hi Rosemary, Thank you for your order. We're so sorry that it wasn't clear that your delivery wasn't arriving in one of our gift boxes. We do offer the option to add a box when purchasing individual products during checkout, but will review the process to ensure that it's clearer. I've looked into your order and saw that you have been sent a box separately as a goodwill gesture. We really hope that this has resolved the issue and that the gift was well-received. Thank you again for posting. We genuinely welcome feedback and listen to all comments so that we can deliver the best possible experience for everyone. Take care, Sarah and all the team at Grass & Co.

Posted 4 years ago

“Genuinely excellent products. The Calm CBD oil is making such a difference to my stress and anxiety levels, feeling more calm and focussed. The CBD Calm balm is like magic on my sore neck or any sore muscles. Amazing amazing amazing, I'm hooked thank you! xx”

Helpful Report

Posted 5 years ago

Hi, Wow, what an absolutely fantastic review! Thank you so much for taking the time to share your experiences after using our CBD. We're really happy to hear that you've been feeling the soothing and calming benefits. Incorporating the products into your daily routine can make all the difference, especially with the challenges that many are facing right now. Thank you for your support and for your kind words - they mean the world to us as a small business! Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“What a fabulous place. I bought a candle as a birthday gift and she loves it. This company is fabulous. Quick to reply to messages and I've been told the candle smells sensational. Uses natural materials and suitable for vegetarians too. Thank you ❤”

Helpful Report

Posted 5 years ago

Hi Asif, We're really grateful to you for taking the time to review your purchase. The candles are a wonderful gift to send and we're delighted to hear that it was well-received! Thank you so much for choosing Grass & Co. and for your support. Take care, Sarah and all the team at Grass & Co.

Posted 4 years ago

“Hi haven’t received the order yet”

Helpful Report

Posted 5 years ago

Hi Sandra, Thank you for messaging us. We are looking into this for you, and you should have already received an email from us on the status of your order. Take care, Sarah and all the team at Grass & Co.

Posted 5 years ago

“Fantastic customer service! And great product. Enough said!”

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Posted 5 years ago

Short, lovely and to the point! Thanks for the great review Craig! Thank you so much for the 5* and for taking the time to share your feedback, it's really appreciated. Take care, Sarah and all the team at Grass & Co.

Posted 5 years ago

Grass and Co. is rated 4.7 based on 1,108 reviews