Gildeas Reviews

Name: Gildeas
Address: 97-99 West Regent Street, 97-99 West Regent Street, Glasgow
Rating: 4.87

4.9 Rating 1,562 Reviews

98 %

of reviewers recommend Gildeas

About Gildeas:

Gildeas Solicitors is a law firm based in Glasgow and Edinburgh which specialises in personal injury compensation claims across Scotland.

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Phone:

01413316071

Email:

mail@gildeas.net

Location:

97-99 West Regent Street,
97-99 West Regent Street
Glasgow
G2 2BA

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Florin L

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was very long but at the same time I was always updated with the progress of things. The delay was down to the 3rd party so not Gildeas fault, I do believe my settlement figure could have been higher, I nearly lost my life that day and had to buy a car from my own money. I told Gildeas repeatedly about this but nothing, very disappointed with the outcome.”

Helpful Report

(Glasgow) - Posted 1 month ago

Hi Kevin, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We understand how frustrating delays can be, especially when they’re out of our control, and we appreciate your patience as we worked through the process. We’re glad to hear that you were kept updated, but we’re truly sorry to hear that you feel the settlement figure didn’t reflect your situation. We always aim to achieve the best possible outcome for our clients, and we will review your case internally to ensure we’re learning from your experience. If you would like to discuss your concerns further or if there’s anything else we can assist with, please don’t hesitate to get in touch directly. Kind regards, Gildeas Solicitors

Posted 1 month ago

“Seen the inccident through to fruition, but poor communication, I had to chase up at each stage.”

Helpful Report

(Glasgow) - Posted 3 months ago

Dear Mr Donald, Thank you for taking the time to share your feedback. We're truly sorry to hear that you felt the communication during your experience with Gildeas didn't meet the high standards we strive to uphold. We understand how important clear and timely updates are, especially in personal injury cases, and we sincerely apologise for any frustration this might have caused you. We take your comments seriously and will be reviewing our processes to ensure that communication is more proactive and efficient moving forward. We greatly appreciate your input, as it helps us to continuously improve the service we provide to all our clients. If you’d like to discuss your concerns further, please don’t hesitate to contact us directly. We value your feedback and are committed to ensuring a better experience for our future clients. Kind regards, Gildeas Solicitors

Posted 3 months ago

“This is the first time I've been involved in a personal injury claim , and I must say it was very frustrating at the amount of time it took (app 10 months ) to be concluded as it was an open and shut case , I had to continually seek updates on how the case was proceeding as I wasn't updated on a regular basis felt like I had to chase Gildeas for info .”

Helpful Report

Posted 2 years ago

“Took a year and two months to get a settlement and I didn't feel like I was really helped and i was not happy with the end result.”

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Posted 4 years ago

We are sorry you feel that our service to you did not meet our usual high standards and would ask that you contact us to discuss.

Posted 4 years ago

“They have been helpful but the process has been very slow. not all their fault but did take a while to obtain medical report and the assessment came months after the accident, in which i had fully recovered.”

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Posted 5 years ago

“I found staff are very slow at returning phone calls and responding to emails”

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Posted 5 years ago

Hi Alexander, thank you for taking the time to provide us with feedback. Regular communication is an important element of the service we provide and we apologise if you feel we did not meet our own high standards on this occasion. If you would like to discuss any aspect of your case in more detail please feel free to contact us via feedback@gildeas.net

Posted 5 years ago

“Always pleaseant and dealt with my claim professionally.”

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Posted 5 years ago

Thanks Jacqueline - we're glad to hear that!

Posted 5 years ago

“Ok company but have dealt with better.”

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Posted 5 years ago

Hi there, thanks very much for taking the time to provide us with feedback. We would love to hear if there is any way you feel we could improve the service we provide - feel free to share any thoughts with us by e-mailing feedback@gildeas.net Thanks :)

Posted 5 years ago

“Followed through with all that was said to be done. Communication could be better. Took me to email to find or information.”

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Posted 6 years ago

Hi there, thanks for taking the time to provide feedback. Communication is important to us at Gildeas and we apologise if we did not meet our own high standards on this occasion.

Posted 6 years ago

“They did nothing as far as i am aware i made all appointments necessary they just cashed cheque and i had to wait 10 days thereafter”

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Posted 6 years ago

Hi Nicola, thanks for taking the time to provide feedback. We're sorry you feel we did not meet our own high standards in handling your case, and would be happy to discuss any aspect of your case in more detail. Should you wish to do this you can contact us at feedback@gildeas.net

Posted 6 years ago

“They settled the claim”

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Posted 7 years ago

Gildeas is rated 4.9 based on 1,562 reviews