Gildeas Reviews

Name: Gildeas
Address: 97-99 West Regent Street, 97-99 West Regent Street, Glasgow
Rating: 4.87

4.9 Rating 1,445 Reviews

98 %

of reviewers recommend Gildeas

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About Gildeas:

Gildeas Solicitors is a law firm based in Glasgow and Edinburgh which specialises in personal injury compensation claims across Scotland.

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Phone:

01413316071

Email:

mail@gildeas.net

Location:

97-99 West Regent Street,
97-99 West Regent Street
Glasgow
G2 2BA

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Florin L

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clair best layer in Glasgow”

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Posted 4 years ago

Thanks Waquar!

Posted 4 years ago

“Stella 👏🏼👏🏼 thank you”

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Posted 1 week ago

“Excellent made the experience easy”

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Posted 5 months ago

“Seriously??? Gildeas failed to get any kind of settlement…..took me to court for their expenses….lost…appealed the court decision... lost again. Don’t have anything to do with them. Sue me”

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Posted 6 months ago

“I was extremely happy with the 5 star service I received from Gildeas, especially Marilyn. She was very knowledgeable and her communication was excellent. Nothing was too much for her and she kept me well informed from start until finish. Thank you!”

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Posted 7 months ago

“I received a very efficient, professional service. I would highly recommend this company. Thank you once again Jim.”

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Posted 1 year ago

“Communication wasn't good in my case. I had to email to ask for updates. I was told my medical report hadn't been received when it had (evidence provided by the medical company). No explanation until I chased this up. This added weeks into the claim. Between July when I had the accident until this month December, I was told no offer was made. The day I emailed saying this was odd I got a reply afternoon time saying it had been sent first thing check my junk mail. Then the offer email magically appeared a few minutes later. I felt like I was annoying baggage that my case handler had to deal with not a client. I had asked my case be passed to someone else Nicola phoned confirming bank details and when I'd said communication could be better ie when advising me to reject the offer and I said ok a simple confirmation saying this has been done would be helpful only to be told Nicola doesn't sit at her email all day. All emails can be shown. Time, date stamps etc. Still unsure who is now handling my claim. I will also provide feedback to my insurance company who use Gildeas.”

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Posted 1 year ago

We are sorry that we haven’t met your expectations, please contact our Director Stephen Hay at shay@gildeas.net to discuss further.

Posted 1 year ago

“I’ve been very happy with the service and Marilyn has kept me up to date with what’s happening”

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Posted 1 year ago

“Never really felt that you were representing me, it was overly clinical.”

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Posted 3 years ago

Hi and thank you for taking the time to provide us with feedback. We are very sad to read that you feel we did not meet your expectations. Providing our clients with a great service that is personal and tailored is of huge importance to us. Unfortunately, there is not enough information to identify your case from what has been provided here. Feedback is hugely important to us also, but, without more information we are unable to investigate and make the necessary amendments where needed to ensure others don’t feel the same way you do. We’d really appreciate it if you could contact us via email (feedback@gildeas.net) so we can look into this as a matter and report our findings back to you. Thank you. S.Hay – Director.

Posted 3 years ago

“I have rarely felt as unimportant as a client as I have during my unfortunate experience with Gildeas. To have to remind your staff that I was the client when they seemed too disinterested to revisit a medical consultation which was littered with errors and during which I wasn’t even examined was bad enough, but to be accused of ‘specialist shopping’ during that conversation was beyond reproach. Had it not been for my determination to receive suitable recourse for an accident which was 100% not my fault - which the 3rd party insurers had paid out for my vehicles two years previously- I am sure the settlement for my uninsured losers would have been much poorer. While it is just another case to your team, to me it’s my health, pain and future. Never did I feel that any of that mattered to your team. Appalling approach. I fervently hope i am never in a situation to have to deal with your company again.”

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Posted 3 years ago

Hi Lynsae, We are sorry to read about your disappointment at our service. Whilst we do deal with a lot of claims, there is no such thing as “just another case” to us. Each case has its own unique circumstances and clients with individual needs which we do our utmost to cater to. We understand that the claims process by its very nature, is very emotive and this can be exacerbated by the amount of time injury claims can take to resolve. I do note having looked at your file that there was an issue with our medical provider and I have spoken to them about this and I apologise that your experience with us was affected by this. It’s important to point out that claims exist to put people back in the position they would have been, had they not have been involved in the incident for which they are claiming. Claims rely on evidence and when it comes to medical evidence for instance, if evidence suggests a condition is pre-existing, then the legal system could not in good faith, allow a claim for something that may not have been caused by the incident. We know that sometimes this conclusion may disappoint some people, and that is of course the last thing we want, but that is an occupational hazard and we do our level best to manage expectations to the best of our ability. We apologise that you feel that determination was required on your part, I have looked into the case personally and can see that whilst you may have felt there was no positive motion, the team had progressed enquiries expeditiously and with due diligence. We do set out our approach when it comes to providing updates at the beginning of a case, and always get in touch where we have positive updates to provide. Due to the nature of claims cases with numerous parties involved, there are periods of time between updates. If someone feels they need updating more regularly to reassure them the case is still in progress, we are happy to do that. We always welcome conversations where people have concerns as we pride ourselves on being open and transparent, so, if you would like to discuss the matter further, please do get in touch, we’d be glad to assist. Kind Regards S.Hay - Director

Posted 3 years ago

“GOOD ADVICE AND CUSTOMER SERVICE. PROMPT RESULT WITH CLAIM.”

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Posted 4 years ago

hi Caroline, thanks very much for taking the time to provide us with feedback. we're delighted you were pleased with the service and got a quick result!

Posted 4 years ago

“Both Gildeas staff members (David and Kirsty) I dealt with were great . They kept me informed at every stage and I did feel that my case mattered to them. My emails were answered quickly and my calls were always returned quickly too. This definitely helped reduce the stress of the situation. Thank you.”

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Posted 4 years ago

Hi Elaine, thanks very much for taking the time to provide us with feedback in relation to your case. It's always great to hear praise for the team and we're delighted that David and Kirsty provided the support you needed throughout your claim. Thanks again :)

Posted 4 years ago

“Great help from start to Finnish even when changing person ho was dealing with the case would definitely recommend to people I no for Any reason that you need them change of person think thy left but great all the way thro my case”

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Posted 5 years ago

Hi Colin, thanks very much for taking the time to provide us with feedback in relation to your case. It's great to hear that you would recommend Gildeas to others!

Posted 5 years ago

“I have been very pleased with the service received from Gildeas. From start to finish my representative Claire Robb has keep me informed of every detail. She was polite, courteous and professional at all times. A pleasure to deal with and an asset to your company. Thank you”

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Posted 5 years ago

Hi Veronica, thanks very much for taking the time to leave a review. It's great to hear one of our team described in such glowing terms and we have passed your kind words on to Claire. Thanks again :)

Posted 5 years ago

“All support and communications were excellent. In particular, my contact with Marilyn Mc Kee was always helpful and appreciated. I would be happy to recommend your company without hesitation.”

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Posted 5 years ago

Hi Walter, thanks very much for taking the time to leave a review. It's great to hear that you were happy with the service you received from Marilyn and the team here at Gildeas, and that you would recommend us to others!

Posted 5 years ago

Gildeas is rated 4.9 based on 1,445 reviews