Gildeas Reviews

Name: Gildeas
Address: 97-99 West Regent Street, 97-99 West Regent Street, Glasgow
Rating: 4.87

4.9 Rating 1,445 Reviews

98 %

of reviewers recommend Gildeas

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About Gildeas:

Gildeas Solicitors is a law firm based in Glasgow and Edinburgh which specialises in personal injury compensation claims across Scotland.

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Phone:

01413316071

Email:

mail@gildeas.net

Location:

97-99 West Regent Street,
97-99 West Regent Street
Glasgow
G2 2BA

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Florin L

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Different people dealing with my case and no notice was given for the changes. Process was disorganised and took far to long. From the beginning I was informed that I would be referred to a physiotherapist but a few weeks past and still no physiotherapist appointment was arranged for me.I had to aske for it again.I had to asked my doctor for the medical records as you were unable to do it also was asked to chase my employer for my loss of income for you.”

Helpful Report

Posted 3 years ago

Hi there, thanks for taking the time to provide us with feedback. Providing our clients with great service is important to us and we apologise if you feel we haven't met our own high standards on this occasion. If you would like to discuss any aspect of your case in more detail with us then please feel free to get in touch.

Posted 3 years ago

“Never really felt that you were representing me, it was overly clinical.”

Helpful Report

Posted 3 years ago

Hi and thank you for taking the time to provide us with feedback. We are very sad to read that you feel we did not meet your expectations. Providing our clients with a great service that is personal and tailored is of huge importance to us. Unfortunately, there is not enough information to identify your case from what has been provided here. Feedback is hugely important to us also, but, without more information we are unable to investigate and make the necessary amendments where needed to ensure others don’t feel the same way you do. We’d really appreciate it if you could contact us via email (feedback@gildeas.net) so we can look into this as a matter and report our findings back to you. Thank you. S.Hay – Director.

Posted 3 years ago

“Tied in with gildeas through ins. Not impressed.”

Helpful Report

Posted 3 years ago

“The communication from this company is non existent. I have to chase them up as I hear nothing. Got told I could get physio for the accident I was in through the insurance still haven't had any when chasing up was told to see my gp for physio when the person I was in the accident with has already been to see a physio. Will end up paying a fee for me doing all the work. Cant even get my name right on emails which this is a concern. Wish I had just went through my own solicitors instead of this company”

Helpful Report

Posted 4 years ago

Hi and thank you for taking the time to share your feedback with us. One of our team will be in touch with you today to discuss your claim.

Posted 4 years ago

“Slow and not very informative”

Helpful Report

Posted 4 years ago

Hi there, thanks very much for taking the time to provide feedback. Clearly you feel we did not meet our own high standards in the way your claim was handled and for that we would like to apologise. If you would like to discuss any aspect of your claim in more detail please feel free to contact us via feedback@gildeas.net

Posted 4 years ago

“Took forever to get sorted lots of messing about communication was poor and the cheek to take £200 from my settlement for a success fee joke of a company !”

Helpful Report

Posted 4 years ago

Hi William, thanks for taking the time to provide feedback. Communication is important to us and clearly you feel that we did not meet our own high standards in dealing with your claim. If you would like to discuss any aspect of your claim in more detail please feel free to contact us via feedback@gildeas.net

Posted 4 years ago

“Lets just say it has taking a long time to deal with this claim and still waiting to recieve a check would of been quicker doing it myself”

Helpful Report

Posted 5 years ago

Hi, thanks for taking the time to provide feedback. Providing our clients with great service is important to us and we apologise if you feel we did not meet our own high standards on this occasion. Your cheque was posted on Tuesday 4th Sept so should be with you very soon. If you would like to discuss any aspect of your case in more detail please feel free to contact us feedback@gildeas.net

Posted 5 years ago

“Lacked a bit of effort on my behalf. The process took so long for what was not a lot of money! Still didn’t get all my uninsured losses.”

Helpful Report

Posted 5 years ago

Hi June, thanks for taking the time to provide feedback. We're sorry that you feel we did not meet our own high standards in dealing with your case. If you would like to discuss any aspect of your case in more detail then please feel free to contact us - feedback@gildeas.net

Posted 5 years ago

“Excruciatingly slow- all claim info was provided immediately. I think a pile of letters the size of a telephone directory must have been sent in order to (finally) resolve a simple incident. I can see that it benefits solicitors to engage in as much paperwork as possible but it is not an effective system for anybody else.”

Helpful Report

Posted 6 years ago

Hi there, thank you for taking the time to provide feedback. Service and communication are important to us and we are sorry that you feel your case took longer than necessary to be resolved. We would be more than happy to discuss any aspect of your case in more detail and you can e-mail us at feedback@gildeas.net should you wish to.

Posted 5 years ago

“I feel there was an unnecessary amount of paper work involved, duplicate letters sent saying the same thing, likewise emails saying the same thing as I had already been told in a letter! I feel Gildeas did not really represent me fairly, but instead acted for the third party. My comments and feedback was really not recognised and it was strongly suggested that I go along with their expert's advice. Not really a satisfied customer.”

Helpful Report

Posted 6 years ago

Hi Lesley, thank you for taking the time to provide feedback. Providing great service to our clients is important to us and we are sorry we did not meet our own high standards on this occasion. We would more than happy to discuss any aspect of your case in more detail and you can e-mail us at feedback@gildeas.net should you wish to do so.

Posted 6 years ago

Gildeas is rated 4.9 based on 1,445 reviews