“Great product & fast and helpful communication!
My parcel didn’t arrive within given timescale and when I emailed the company they sent a quick response saying their tracking showed a delivery has been attempted and the parcel was at the local sorting office (even supplied a reference!) Without this I wouldn’t have known as I wasn’t left a card by Royal Mail! Parcel was then collected & I'm a very happy customer ;)”
“The quality of the lamp wasn't great. The paint work has already rubbed off but the watermelon amuseable was top quality! Such a shame its gone up in price.”
Hello, thank you for your review, we are sorry that the paint has rubbed off the lamp, kindly email a photo to us, we will then of course look into this further and resolve this for you.
I look forward to hearing from you,
Kind regards
Rebecca @ customer service
Dear Rebecca,
Thank you for your feedback.
We can see from the tracking information that your parcel shows as being delivered on the 6th December, please see the link below. In our experience the postman does not always leave a card if the parcel has been left with a neighbour or is a safe place. Therefore, please could I ask you to check with any neighbours to see if they have taken the delivery in for you and the usual ‘Leave safe areas’ like the shed, garage, behind the bin, in the bin etc.
Kind regards,
Alice @ Customer Service
“Fast, efficient service and had a product I could not get from anywhere else! Yes shipped a giant jellycat bunny for my niece from the Uk to Canada! Well worth it for my niece’s happiness.”
“Excellent - Jellycat toy and 20% off in time for Christmas - exactly what I was looking for! Superfast delivery and no hitches. What more could you want?”
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