“Items arrived very quickly! One of the items I ordered was a mug, and it was wrapped very carefully/securely. I adore the items I bought for myself, and I'm sure the Christmas gift I bought will be equally well received.”
“Mug too small - it was to replace a previous one that got broken and is different, about half the size. The delivery time was over 7 days and I had to pay for it which is not usual now when buying on-line. So altogether not a very successful on-line experience.”
Hello Jan, Thank you for your feedback, i am sorry that you are disappointed with with your shopping experience with us. On our websites we usually provide the dimensions and capacity of each mug shape for ease of selection when ordering, however i can see that this information is regrettably missing from the description of the two Edward Monkton mugs your ordered, please accept my apologies for the omission, i will of course bring this to the attention of our marketing team to rectify. If you would like to return the mugs to us, please contact our customer service on 01494 790424 or email customerservice@campusgifts.co.uk and on this occasion we can provide you with a a pre-paid returns label.
With regards to the delivery time, your order placed with us on 26th November was dispatched on 28th by standard delivery, this is a very reliable service and Royal Mail advise that parcels are expected to arrive within 5 working days. Our standard delivery charge is £3.99 , however may i respectfully advise that we do offer free shipping on all orders over £40
Please email us if we can be of any further help,
Kind regards, Rebecca, Customer Service
“Excellent service despite 2 items not being delivered. I simply called, sent a pic of what I got and the invoice and 2 days later the missing items were delivered 1st class. Polite, apologetic. Can’t ask for better service really!”
“Royal mail were late delivering my parcel but the company dealt with it very quickly, i dealt with a person not a machine and the parcel arrived in perfect condition and as described, i would definitely order from them again.”
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