“Ordering was easy. Parcel arrived when scheduled. Items were Xmas presents so can't comment on them yet. Excellent customer service. I was telephoned immediately to have a query answered. Thankyou.”
“Thank you for the prompt arrival of the two lovely bags. It was especially nice for the delivery to be from the Royal Mail as they rang the door bell and handed the goods over rather than getting an email and finding your gifts outside.
The bags were well wrapped and beautiful.
Thank you.”
Hello Michelle, Thank you for your feedback, i am sorry to hear that you feel our postage times are misleading. We aim to dispatch all Standard Delivery orders within 1 working day of being placed, but at particularly busy periods regrettably this may not always be possible. Having checked your order details, i can see that regrettably your parcel was delayed before dispatch, please be assured that this is very unusual, and i am very sorry that on this occasion your order was not sent out to you as quickly as we would wish and indeed expect. Please accept my sincere apologies for any inconvenience this delay caused.
Kind regards, Rebecca, Customer Service
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