“Purchased a Jellycat Unicorn. Price was the best I could find, and delivery was fast and efficient. Would definitely recommend, and will use Campusgifts in the future”
“Bought a pop-up card which did not pop-up when it arrived. One quick phone call and a replacement arrived next day (and it worked!!) Thank you so much for a great service. The card is lovely too!”
“I ordered a soft toy for my Mum as she doesn't have assess to the internet. I definitely put in her details and address, and mine for the payment. This morning the toy arrived to me in Scotland and my Mum is in England, apparently the address does an auto correct with this firm if the addresses are different. Now I have to pay to send it to my Mum. Won't bother ordering from here again”
Hello Vicky, thank you for your feedback and call earlier. Having checked your order details, unfortunately on this occasion the billing and shipping addresses are both the same, resulting in your order being sent to you ,instead of directly to you Mum , as you would have liked. When placing an order and entering the details ,the delivery address comes up first, then there a tick box that you can you use to type an alternative billing address in, this is not an auto correct system and can be amended before payment is made and the order is completed. On completion, if you have provided an email address you will receive an email of confirmation, at this stage if any of the details need amending, if you contact our customer service immediately we can of course change these for you. However, once the order is dispatched i'm afraid that it is too late as the parcel will already be on the way.We ship the orders in good faith as we believe that the information provided has been verified and is correct. I am sorry to hear that this may prevent you from ordering from us in the future, but we hope your Mum is pleased with your gift. Kind regards, Rebecca@customer service.
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