“I ordered a soft toy for my Mum as she doesn't have assess to the internet. I definitely put in her details and address, and mine for the payment. This morning the toy arrived to me in Scotland and my Mum is in England, apparently the address does an auto correct with this firm if the addresses are different. Now I have to pay to send it to my Mum. Won't bother ordering from here again”
Hello Vicky, thank you for your feedback and call earlier. Having checked your order details, unfortunately on this occasion the billing and shipping addresses are both the same, resulting in your order being sent to you ,instead of directly to you Mum , as you would have liked. When placing an order and entering the details ,the delivery address comes up first, then there a tick box that you can you use to type an alternative billing address in, this is not an auto correct system and can be amended before payment is made and the order is completed. On completion, if you have provided an email address you will receive an email of confirmation, at this stage if any of the details need amending, if you contact our customer service immediately we can of course change these for you. However, once the order is dispatched i'm afraid that it is too late as the parcel will already be on the way.We ship the orders in good faith as we believe that the information provided has been verified and is correct. I am sorry to hear that this may prevent you from ordering from us in the future, but we hope your Mum is pleased with your gift. Kind regards, Rebecca@customer service.
“When you are looking for something just that little bit special Campus will bring that magic! Watching a face you love glow with pleasure at your choice is truly a gift !”
“The parcel arrived very quickly and efficiently Excellent service all round Thank you The product supplied was also excellent and the price was too! Very pleased”
“I am very pleased with my purchase and the service very quick on the delivery too pity you didn't have anymore in-stock as I would of liked a spare. My great granddaughter loves it and also customer service was really helpful I can't fault you campusGifts”
“Cannot fault the service provided from Campus Gifts. My overall rating is 4 stars because my initial order was incorrect - 1 incorrect item and no gift wrap which I had paid for. Upon communicating with their customer service, they did everything they could extremely promptly to put this right and I appreciate it very much - a really commendable customer service! 4 stars for the initial inconvenience of receiving an incorrect order but would rate 5 stars for customer service. Would definitely order again after a pleasant experience and the efforts made to amend what was wrong - also great offers and choice on the website :)”
“Excellent customer services, prompt response to questions and happy to help with anything they can. I ordered a selection of soft toys which came quickly, well packaged and at a great price!. I needed to return one item and this was a very straight forward process, again at a reasonable cost.
CampusGifts have a great selection of stock at a price for every budget and some lovely gift ideas. I’ll definitely use them again, highly recommended.”
“I've shopped online at Campus Gifts on many occasions and found them reliable and consistent, with superfast delivery, and purchases well packed so they arrive in pristine condition. Whether for a birthday or any special occasion, of just as a treat to yourself, you will find something to suit, quirky or traditional. The special offers are good too. My latest purchase is off to Australia as a birthday present.”
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