Nourished Reviews

Name: Nourished
Address: Unit 2 Alpha Business Park, Bevan Way, Smethwick, Birmingham, Birmingham
Rating: 4.62

4.6 Rating 4,013 Reviews

92 %

of reviewers recommend Nourished

4.6

Based on 4,013 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Nourished:

At Nourished we believe that if anything in the world should be personalised; it should be our health and wellness. Our passionate and dedicated team at Nourished are devoted to making truly tailor-made nutrition which is also 100% vegan, eco-friendly and delicious.

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Nourished 5 star review on 29th July 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not for me unfortunately. I didn’t enjoy the texture, not like a traditional gummy. They also didn’t agree with my stomach so I had to stop taking. Although they didn’t work for me, I’m sure others will have great success with them.”

Helpful Report

Thank you for your review and for choosing Nourished. We’re pleased to have been able to assist you, though we recognize there are areas where we can do better. Your feedback is incredibly valuable to us, and we’re committed to continuous improvement. A member of our team will be in touch shortly, as we would truly appreciate any further insights you’re willing to share. Your satisfaction is very important to us, and we hope to have the opportunity to demonstrate our commitment to you in the future 🙂

“It was average it took nearly a month to revive mine”

Helpful Report

Hey Rachel - Thanks for taking the time to leave us a review, We are soory to hear that there has been a delay with your order, we will contact your directly to look into this further

“My order wasn’t processed for weeks in which time there was no communication. If I hadn’t realised and contacted customer services then I can only imagine that my money would have been taken and no order received. The only reason for two stars rather than one is that customer services were quite quick to respond. However the lack of reminders before a subscription order is shipped is really poor because it means I will now have far too much of the product. This really needs to be fixed.”

Helpful Report

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this must have been. While we're glad our customer service team was able to assist you quickly. Your comments are extremely valuable, and we’ll use them to improve our processes moving forward.

“Used to be good but now 2-3 week delays on every order and slow, vague responses from customer service. They’re nice enough to make these late orders free but fed up of waiting weeks for what is supposed to be a daily supplement. Shame.”

Helpful Report

Hey Rahul - Thank you so much for taking the time to leave us a review We are so sorry to hear that you have experienced a delay with your orders. We do completely understand your frustrations here and we are so very sorry that this is not the first time you have experienced a late delivery with us. We want to assure you that we have made significant improvements to our service since the previous issues, and we appreciate your patience as we work to enhance our operations

“Orders come very late ….., after repeatedly emailing Must try and deliver the order more quickly”

Helpful Report

Thank you for taking the time to leave us a review Payal, We want to assure you that we have made significant improvements to our delivery service since the previous issues, however we understand that these unforeseen challenges have greatly impacted you, and we appreciate your patience as we work to enhance our operations.

“I’ve been using Nourished since January and have actually seen a real benefit as a result and enjoy my daily gummies However their supply chain model seems to be weak. I’ve had at least 3 deliveries delayed or unfulfilled due to “issues outwith our control” leaving me having to chase and/or be without gummies for days/weeks in between. As I type, I’m waiting on an order that was notified to me a fortnight ago and, ironically, is free because the previous one was also delayed. It’s a real shame as it’s a brilliant concept that worked initially but has been beset with issues ever since.”

Helpful Report

Thank you so much for taking the time to leave us a review, At Nourished, we take immense pride in crafting each stack with the utmost care and attention to detail. Our commitment to providing you with the freshest and highest quality products means that each item is individually made to order. This dedication to freshness and quality sometimes results in longer processing times than standard mass-produced items. Unfortunately, due to high order volume this has led to a delay in getting your order to you within our initially estimated timeframe, and for that, we sincerely apologise. Please be assured that our team is working diligently to expedite the production and shipping of your order. We understand the anticipation that comes with eagerly awaiting a purchase, and we truly appreciate your patience during this time.

“usually i'd give a higher score. but this time my order was over a month late”

Helpful Report

Thank you so much for taking the time to leave us a review At Nourished, we take immense pride in crafting each stack with the utmost care and attention to detail. Our commitment to providing you with the freshest and highest quality products means that each item is individually made to order. This dedication to freshness and quality sometimes results in longer processing times than standard mass-produced items. Unfortunately, due to high order volume this has led to a delay in getting your order to you within our initially estimated timeframe, and for that, we sincerely apologise. We will contact you directly to check in on your order for you

“Usually I'd give a better review, as the vitamins do work.But this time, since I haven't received it (over a month late) I don't think I'll be ordering ever again! Especially with them being almost £35 a month!”

Helpful Report

Thank you so much for taking the time to leave us a review, At Nourished, we take immense pride in crafting each stack with the utmost care and attention to detail. Our commitment to providing you with the freshest and highest quality products means that each item is individually made to order. This dedication to freshness and quality sometimes results in longer processing times than standard mass-produced items. Unfortunately, due to high order volume this has led to a delay in getting your order to you within our initially estimated timeframe, and for that, we sincerely apologise. We will contact you directly to resolve this for you

“I've contemplated this one as I don't like giving SME businesses bad reviews, however twice now it's taken a nearly a month after payment has been taken for my subscription to arrive. The first time it was my first order, so whilst I was keen to get started, I wasn't taking any vitamins or supplements prior to purchasing nourished stacks. But now after being on them for two months, I have run out of vitamins, with no site of my new ones arriving. Subscription payment was taken on the 29th September, we're now on 15th October, and nothing, my next subscription payment is due in 10 days!!!! Contacted customer service, and got a reply of "Sorry we're busy at the moment, so it's taking us longer". Basically they're taking on too many customers for the processes they have to go through, to be able to fulfil orders in a reasonable timeframe. That or they just have absolutely terrible operations and processing, and need to get someone in to whip them into shape. I would look around at other companies before purchasing, I am now looking at other more reliable options for my vitamin needs.”

Helpful Report

Thank you for your review, and we’re sorry to hear about your experience with your last 2 orders. We understand how frustrating this delay must be and appreciate your patience. We’d like to resolve this for you directly our team will continue to be in touch to ensure you receive your order promptly. We’re committed to improving our processes to provide a better experience moving forward. Thank you for bringing this to our attention.

“Tastes nice enough but not really sure these make any difference whatsoever, possibly to my hair and nails but suspect that is the gelatine or whatever holds it together and I'd get the same impact from eating Haribo!”

Helpful Report

Thanks for taking the time to leave us a review We always advise to allow 8-12 weeks of starting any nutrient regime to really start to feel a difference. Everybody is different and can very much depend on the individual. Our stacks are gelatine-free and much more nutritious compared to haribo 😊

“Since it's been 17 days since I ordered and 2 weeks since my order shipped, and 1 week since the last tracking update on my package and I still have not received my vitamins, I can't really give an honest review yet. Customer service has been prompt, but over 2 weeks to get an order (even if from overseas) seems a bit excessive. I might recommend other methods for shipping. I really hope I get my order and don't have to end up asking for a refund.”

Helpful Report

Thank you so much for taking the time to leave us a review We offer our sincerest apologies for the delayed delivery of your order. We understand that time is of the essence, and we deeply regret any inconvenience this may have caused you. We are currently reviewing our delivery processes to ensure such delays are minimised in the future. We will contact you directly, we would love to help turn this around for you.

“I started taking my stack around a year ago . The idea of taking all the vitamins I needed in one jelly formed stack was amazing ( can’t do capsule swallowing) Unfortunately I don’t know if they are doing me any good because I am always left with a 14/16 gap between ending one month and going onto the next . Money is always taken in plenty of time and I’m told they are getting made but it is always over 2 weeks after I get confirmation before they are delivered. Fantastic customer service but if it is manufacturing on Courier company it massively falls flat.”

Helpful Report

Dear Shaun, Thank you so much for taking the time to share your feedback about your experience with Nourished. We truly appreciate customers like you who provide valuable insights into their journey with our product. We are delighted to hear that you found the concept of our gummy formed stack amazing, especially since you have difficulty swallowing capsules. We understand the convenience it offers in providing all the necessary Nourishments in one dose. We sincerely apologise for the inconvenience caused by the gap between ending one month's supply and starting the next. Additionally, we apologise for the delay in delivery, even after the confirmation of payment. We understand how frustrating this can be and we apologise for any inconvenience caused. At Nourished, we continuously work to improve our manufacturing and delivery processes to provide the best experience for our customers. We greatly appreciate your understanding and patience. Thank you again for bringing these concerns to our attention. Your feedback is invaluable in helping us enhance our services. We remain committed to providing you with the highest quality and convenience in your Nourished experience.

“Feel no difference after using the product for over 6 month. With such a high price, notification of an approaching subscription renewal would be very helpful. Overall has felt like a serious waste of money.”

Helpful Report

Thank you so much for taking the time to leave us a review, We are sorry to hear this, we usually advise to allow up to 12 weeks of consistent consumption of your stacks and when starting any nutrient regime to really start to feel a difference. However this can differ and everybody is different and can very much depend on the individual. We really appreciate your feedback regarding our subscription service too, this has been forwarded to the relevant team. Our subscriptions automatically renew to ensure that you get a consistent supply of your Nourished stacks as we understand the importance of consistent consumption of your nutrients

“I am definitely having difficulty with these gummies; I got the watermelon flavour and find them way overly sweet, so much so that I have to make myself have the gummy, but still end up skipping days instead. I changed the flavour to cola sour for my next batch in hopes that they won’t be inedible, but if the other flavour doesn’t work out for me will have to cancel altogether. As far as any changes in how I feel, I haven’t seen any changes so far.”

Helpful Report

Thank you so much for taking the time to leave us a review Kristina We really appreciate your feedback about the taste of the stacks, we do use natural flavourings within our ingredients, but some vitamins are stronger in taste than others. We do have a collection of different flavours to try 🍍🍓, and more in the pipeline ready to launch soon! We also appreciate your feedback about the benefits of our stacks, we always advise to allow 8-12 weeks of starting any vitamin regime to really start to feel a difference. Everybody is different and can very much depend on the individual

“I’m rating a 2/5 because it’s been more than 2 weeks and I haven’t gotten my stacks. However the customer support team has been wonderful and extremely helpful! I hope to get my stacks soon so I can give a better review on the actual product and I am anxious to get my stacks!!”

Helpful Report

Thank you for your review Shannon! I can assure you that our Customer Love team are working at getting your order to you as soon as possible, and we look forward to hearing from you again once these have been received! 🤩

“Great Product, however the wait time from ordering is crazy. out of 3 orders the average delivery is 2/3 weeks. I had to order my subscription early to make sure i didn't run out”

Helpful Report

Thanks for taking the time to leave us a review Robbie, We are so sorry to hear that you had a delay with your orders, this is very unusual as we understand the importance of consistent consumption. We will contact you directly to resolve this for you

“I like the idea of the product but my second delivery of vitamins was 15 days after my first box had run out and my third box came 16 days after the second box ran out. I was hoping to have a continuous supply of vitamins so they can get in my system.”

Helpful Report

Hey Shaun, Thank you so much for taking the time to leave us a review, We are so sorry to hear that you have not received your orders consistently, this is very unusual, we time our deliveries so that you should never be without your stacks as we understand the importance of consistent consumption. We will contact you directly to look into this further and get this resolved

“Terrible service but nice product,customer service when it goes wrong is very lacking and messages are not read correctly first time round,not sure if i will purchase again,also big delays,product was shipped late even though they initially told me it was being processed,nearly three weeks to complete order”

Helpful Report

Hi Jon, thank you for taking the time to leave us feedback, we will contact you directly to look into this further for you.

“The items took absolutely ages to arrive due to manufacturing delays. They tasted OK, but the amount of active vitamins in the dosage is so tiny. They did absolutely Nothing sadly. Appears to be all gimmick…….”

Helpful Report

We are sorry to hear about a delay in your order. We can see you had one box, we do advise to take the stacks for 8-12 weeks to feel the benefits but everyone is different. We will reach out to you directly as would love to send you a free box to try it for a longer period of time 😁

“I have always taken supplements and with travel and morning chaos this has sometimes proved an issue with continuity. Nourished is perfect all my supplements in one gummy. Which tastes great and always arrives on time.”

Helpful Report

Thanks for the review Melanie! We agree... Our stacks are an easy way to consume your daily nourishment needs! It is great that you are enjoying the taste too 😍

Nourished is rated 4.6 based on 4,013 reviews