Name: Nourished
Address: Unit 2 Alpha Business Park, Bevan Way, Smethwick, Birmingham, Birmingham
Rating: 4.62

“It took 4 weeks to arrive! Whilst I did get a 50% refund, I think the turnaround time is shocking for a company that does “subscription”. I doubt I will be ordering again. You need address the turn around time and give better delivery due dates.”

Helpful Report

Hey Iain, thank you so much for taking the time to leave us a review We would like to extend our sincere apologies for any inconvenience caused by the recent delay in delivering this to you. At Nourished, we take immense pride in crafting each stack with the utmost care and attention to detail. Our commitment to providing you with the freshest and highest quality products means that each item is individually made to order. This dedication to freshness and quality sometimes results in longer processing times than standard mass-produced items. We want to assure you that we have made significant improvements to our service since the previous issues.

“I ordered from Nourished on 2nd January, and as of today, 23rd January, I have still not received my order. I reached out to support a few days ago but was given a very loose, generic answer as to why my order was so late. If, within a few more days my order still hasn’t arrived, I’ll be pursuing a full refund.”

Helpful Report

Thanks for taking the time to leave us a review I am so sorry to hear that you are missing your order, we will contact you directly to resolve this

“Ordered almost 2 weeks ago and order still hasn’t even been dispatched. I’ve chased this up twice and been told there are ‘delays’ but still my item is yet to be dispatched. This is the first time I’m trying these and was so excited for them but I am feeling disappointed and let down. No refund or adequate compensation has even been offered either.”

Helpful Report

Hey Maddie - Thanks for reaching out to us We are sorry to hear this - we will contact you directly to look into you orders and resolve the issue

“Delivery arrived extremely late. I had to follow up with CS. It then took another two weeks for it to simply leave the warehouse! Can’t review the actual product but delivery and lack of follow up - despite promised means I’ll look for something more reliable.”

Helpful Report

Thank you so much for taking the time to leave us a review. We are sorry to hear that you order took longer than expected to be delivered. At Nourished, we take immense pride in crafting each stack with the upmost care and attention to detail. Our commitment to providing you with the freshest and highest quality products means that each item is individually made to order. This dedication to freshness and quality sometimes results in longer processing times than standard mass-produced items.

“I simply cannot understand how a company that has one simple promise can fail time after time to deliver on that promise. What is the point of sending out emails about the importance of taking the vitamins consistently, if you are unable to deliver them on time each month. four out of the last nine deliveries have not arrived in time, which is an appalling record by any standards.”

Helpful Report

Thank you so much for taking the time to leave us a review We are so sorry to hear that you have experienced a delay with your orders. We do completely understand your frustrations here and we are so very sorry that this is not the first time you have experienced a late delivery with us. We want to assure you that we have made significant improvements to our service since the previous issues, and we appreciate your patience as we work to enhance our operations

“3 weeks late and ended up getting the whole thing refunded, wouldn’t subscribe as can’t trust them to deliver”

Helpful Report

Thank you for taking the time to leave us a review Dan, We want to assure you that we have made significant improvements to our service since the previous issues, however we understand that these unforeseen challenges have greatly impacted you, and we appreciate your patience as we work to enhance our operations.

“My journey started well, I was enjoying my daily dose of goodness & feeing better than in previous months. The second months subscription was late & the third months hasn't appeared at all (now weeks late) even through a reassuring email told it it would be late but would arrive. It seems this company is struggling to meet demands which is a shame. I can't endorse a product that is now not available. I shouldn't have to reach out to the helpdesk due to late deliveries each month.”

Helpful Report

Thank you for sharing your feedback. We’re so pleased to hear that you initially enjoyed taking Nourished and felt the benefits. We’re truly sorry for the delays you’ve experienced and understand how frustrating this has been. Our customer service team is already in contact with you to ensure this is resolved as quickly as possible, and we’re committed to making improvements to prevent such delays in the future. Your patience and understanding mean a lot to us, and we’re grateful for your continued support.

“Unfortunately, this Service has gone down the toilet, been waiting for over a month for my order which still has not been prepared or shipped promising a discount on the next order is not enough.”

Helpful Report

Hi Lazsus, thank you so much for the review. At Nourished, we take immense pride in crafting each stack with the utmost care and attention to detail. Our commitment to providing you with the freshest and highest quality products means that each item is individually made to order. We are so sorry to hear that you have still not received your order, we will contact you directly to get this resolved

“Initially it took far too long to receive the delivery. The first package never arrived, and the 2nd package arrived after weeks of waiting. The texture is hideous - they are not gummies at all - they have the texture of paste. When I tried to cancel I was told I would need to receive a further delivery before cancelling. They then charged a further months subscription, event though I was assured that my subscription was cancelled. All in all, not something I would recommend - both the service and the product are awful.”

Helpful Report

Hi Krishan Thank you for your review and your feedback here. We are very sorry to hear this, I can assure you that a member of our team will be in touch to address this accordingly.

“After placing a quarterly subscription order this morning, I am now completely unable to log into my account. The site reports that an account under my email address doesn't exist. Interestingly they had no problem charging my AMEX, and I've received *eight* separate (and identical) emails from them so far today. Worse, they've started texting my work number — a contact method that I did not supply or authorize. I can't speak to the quality of their products, but their business practices are certainly suspect. My advice — steer clear!”

Helpful Report

Thank you so much for taking the time to leave us a review, We are sorry to hear that you are having issues accessing your account, we will contact you directly to get this resolved

“Can't comment on if they are any good as I've still not received them. The turn around time for delivery is ridiculous. I placed the order on the 7th July. I was advised they'd been shipped on the 15th July after chasing the progress. 4 days later, now the 19th July the tracking still says waiting for your package, so who knows if or when they will arrive. Such a shame was looking forward to trying these, but feel I got suckered in to one of the many Instagram adverts that are too good to be true. I will be cancelling the subscription and contacting the bank for a refund.”

Helpful Report

Thank you so much for taking the time to leave us a review We understand that time is of the essence, and we deeply regret any inconvenience this may have caused you. We will contact you directly, so we can get this resolved for you.

“Haven't received my order yet and you want a review. Well service sucks, was given wrong tracking, which dosn't mean much because been almost 2 weeks with no delivery. Will not continue this subscription as seems useless.”

Helpful Report

Thank you so much for taking the time to leave us a review Christopher We understand that time is of the essence, and we deeply regret any inconvenience this may have caused you. We will contact you directly, so we can get this resolved for you.

“They took a month to arrive and only after a bit of back and forth with them. I was really hoping they’d be great, but they made me feel sick each time I took them. If you’re sensitive to texture at all then I wouldn’t recommend. Queasy all day isn’t pleasant.”

Helpful Report

Thank you so much for taking the time to leave us a review We offer our sincerest apologies for the delayed delivery of your order. We understand that time is of the essence, and we deeply regret any inconvenience this may have caused you. We are currently reviewing our delivery processes to ensure such delays are minimised in the future. We will contact you directly, we would love to help turn this around for you.

“I can tell you now Get Nourished is an absolute con, the only thing they can take credit for is their slick marketing. Yes the concept of personalised gummy stacks for vitamins and other nutrients is absolutely fantastic, however the reality is very different. The vitamin dosages are extremely low compared to other multivitamins, their stock response is that their dosages comply with recommended levels and their absorption rates 'may' be higher. Well other multivitamins have huge dosages to take into account low absorption rates, and there is no real indication that the absorption rates of these gummies are high enough to make up for that. Then there is the non vitamin nutrients, take Maca for example 40mg. That literally is not even a 10th of the dosage that I now get in pure powder form in a single capsule for another company. Look at recommended dosage levels for pure maca online and they are far higher than what is contained in these gummies which barely amounts to trace levels. I queried this and they said it all depends on the form it is taken in. Seriously? So pure powder form in a capsule requires a lot more than what is inside a gummy? It doesn't leave much confidence in other nutrient dosages such as Mango or tart cherry etc. So dosage levels are ridiculously low for the price of the product which is very expensive. Also when signing up for a subscription you will have gaps in between boxes due to their delivery problems. The response back to me was that Evri their courier lost a batch of boxes? Really? I have Evri deliveries from other companies with no issues at all. And why are the delivery times so long anyway? Clearly Get Nourished have gone for the absolute cheapest option when sending out their deliveries with Evri, and they can't even keep to the already very long delivery times. Who wants to pay a fortune for a vitamin subscription and then have to wait between boxes? This isn't a new issue either despite what their customer service responses say, they have had delivery issues for a very long time. Just look at the historic reviews! Also I was supposed to be able to write a 2nd review after 3 months on their website. Guess what no option to do so. Conclusion, great concept and marketing, poor product, atrocious delivery, very expensive, and customer service in terms of sending free boxes to make up for it is nowhere near enough”

Helpful Report

Hello Martin, Thank you for taking the time to share your feedback. We genuinely appreciate your honesty, as it allows us to address any concerns and continuously improve our service. We're truly sorry to hear about your disappointing experience with Get Nourished. We understand your frustration with the dosages of our personalised gummy stacks and the perceived discrepancies compared to other nourishments. We want to assure you that we carefully formulate our products to meet recommended levels and consider absorption rates to ensure efficacy. However, we acknowledge that there may be differing opinions on optimal dosages and forms of nutrients. Regarding the delivery issues you've encountered, we sincerely apologise for any inconvenience caused by the delays and gaps in your subscription. We strive to provide reliable and timely delivery service, but unfortunately, we experienced unexpected challenges with our courier. We understand your disappointment and frustration with this situation, and we're actively working to improve our delivery processes to prevent similar issues in the future. As for your concern about not being able to write a second review after three months, we apologise for any confusion or inconvenience this may have caused. We'll investigate this matter further to ensure that our review process is transparent and accessible to all customers. We take your feedback seriously, and we're committed to addressing the issues you've raised to enhance your experience with Get Nourished. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We value your input and hope to have the opportunity to regain your trust in the future. Thank you for your understanding and patience.

“Never received my goods despite contacting you on multiple occasions. I subscribed to a service and paid for it.. never got it! Now I'm leaving you, won't be back and won't recommend. Clearly have logistic issues and the customer experience was zero.”

Helpful Report

Thank you so much for taking the time to leave us a review We offer our sincerest apologies for the delayed delivery of your order. We understand that time is of the essence, and we deeply regret any inconvenience this may have caused you. We are currently reviewing our delivery processes to ensure such delays are minimised in the future. We will contact you directly, we would love to help turn this around for you.

“We haven't received our order placed over two weeks ago”

Helpful Report

Thank you so much for taking the time to leave us a review We offer our sincerest apologies for the delayed delivery of your order. We understand that time is of the essence, and we deeply regret any inconvenience this may have caused you. We are currently reviewing our delivery processes to ensure such delays are minimised in the future. We will contact you directly, we would love to help turn this around for you.

“Still waiting for my second delivery four weeks late still waiting and you took the payment on time I will be canceling any future orders very disappointed”

Helpful Report

Hey John, thank you so much for taking the time to leave us a review We offer our sincerest apologies for the delayed delivery of your order. We understand that time is of the essence, and we deeply regret any inconvenience this may have caused you. We are currently reviewing our delivery processes to ensure such delays are minimised in the future. We will contact you directly, we would love to help turn this around for you.

“Order never arrived. Chased it after two weeks and they said there was an issue with the delivery partner (Evri) and resent it. Another 10 days later I still hadn't received anything. Had to ask for a full refund and to cancel my subscription. Really disappointed as I was looking forward to trying them as was my husband who was going to order after he seen if they worked for me.”

Helpful Report

Hey Jordan, thank you so much for taking the time to leave us a review We offer our sincerest apologies for the delayed delivery of your order. We understand that time is of the essence, and we deeply regret any inconvenience this may have caused you. We are currently reviewing our delivery processes to ensure such delays are minimised in the future. We will contact you directly, we would love to help turn this around for you

“Have not received my first consignment so cannot write a positive review?”

Helpful Report

We are sorry to hear that you have not yet received your order as of yet. We kindly advise 7 working days, to allow for your stacks to be freshly processed and delivered to you. We cannot wait for you to receive these, let us know what you think! 😀

“Really disappointed in the customer service and product itself.”

Helpful Report

Thank you so much for taking the time to leave us a review! We are so sorry to hear this, we will contact you directly to assist you further

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Nourished Reviews