Hi Anthony,
Thank you for your review.
I have searched through our helpdesk and i can see you have not contacted us to report any issues with your order or the service you have received.
Please email us at info@geargeek.co.uk and we can help resolve this for you.
Thanks,
Rachael
“I’ve used you guys before,these were the 4th and 5th of the same speakers I’ve purchased off of you guys. It’s a very decent Bluetooth speaker for work as I never listen to the radio. One of the latest products you sent me though has a kind of its own. It cuts in and out,and just stops working. The other one works fine atm. Just a shame as I thought both of these speakers woukd have kept me going for at least a year, yet I’m already on the second. Absolutely no issue with your staff,always been friendly,and the items get to me safely in very good time”
Hi Dean,
Thank you for your review.
We always appreciate you shopping with Gear Geek and we would like to assist further with this issue.
Please email us at info@geargeek.co.uk and we can help resolve this for you.
Thanks,
Rachael
“Delivery took 2 weeks after order was made headphones ordered are available elsewhere for less than £5 so Gear Geek ripping people off charging £24 plus for these.”
Hi Ryan,
Thank you for your review.
I am very sorry to hear you had a delay with your order, this delay was due to a stocking issue caused by Brexit which we tried to keep you as updated as possible via the email address you provided at the checkout.
If you would like to discuss this in more detail please email us at info@geargeek.co.uk and a member of our team will be happy to assist.
Thanks,
Rachael
Hello Rio,
Thank you for your review, we are happy you are happy with your order :)
Please let us know if you need further assistance by emailing us at info@geargeek.co.uk
Thanks,
Rachael
Hi Musa,
Thank you for you email.
I do apologise that you feel this way, please email us at info@geargeek.co.uk as we would like to hear more about your experience.
Thanks,
Rachael
Hi Barbara,
Thank you for your review.
I have checked the tracking for your order and this was delivered by parcelforce and signed for on 13/08/21 , if you have any missing items from your order please email us at info@geargeek.co.uk and we can investigate this for you.
Thanks,
Rachael
“The head phones are not what I ordered, they are too big for my ears and to make it worse do not work. They connect for two seconds then say power off. I have tried charging them but still the same thing”
Hi Elle,
Thank you for your review.
Please email us at info@geargeek.co.uk and a member of our team can assist further with this issue.
Thanks,
Rachael
“Earphones I bought were available for £5.99 on a different site. I can't remember which one but i left a review on trust pilot if anyone wants to find out which one mentioning the other site. This company charged £24.99 for them....”
Hi Jamie,
Thank you for your review.
Our products are unbranded compatible items that are designed to look and work in a similar way to original items. No items we stock carry any brand other than Gear Geek.
Please email us at info@geargeek.co.uk as we would like to speak to you in more detail regarding your review.
Kind Regards,
Rachael
“I paid for 1-2 day delivery as I needed my order before I was going away. The package arrived 4 days later and therefore I was unable to use the product whilst I was in holiday. I found this very frustrating as the reason I bought the product and paid the express delivery was because I needed it for my holiday.”
Hi Molly,
Thank you for your review.
We really do apologise for the delay with your order. This is due to Royal Mail delays due to covid-19. Please contact us at info@geargeek.co.uk and we can arrange a refund of your postage fee.
We really do apologise for the inconvenience.
“Item not received!
I ordered some earphones for my son and paid for next day delivery. After waiting patiently for three days, they didn't arrive. I called Gear Geek & was told that they will be delivered, and that because of the weekend, its still within the time frame (I ordered them on a Wednesday)! Two days later they still hadn't arrived, so I called again. They apologised, said that they were with the courier and that Gear Geek would refund my postage. Again, two days later, I've not received my postage refund or the earphones.
Very poor, very unhappy!”
“Not impressed at all. This guys are selling what they call “ear buds pod 2” for £24.99 when in reality they are sending you i11TWS ear buds which deep for half that price everywhere else.
It’s a good product but very misleading.
Wouldn’t recommend to anyone on that basis.”
HI Richard,
Thank you for your review.
All products we stock are a Gear Geek branded version of the pods which are produced in our own production warehouse with only the highest of quality components which ensure the life span of the product.
If you would like to speak to us in more detail regarding this issue please email us at info@geargeek.co.uk.
Thanks,
Rachael
Hi David,
Thank you for your review.
I do apologise for this inconvenience. Please email us at info@geargeek.co.uk and a member of our team will assist with this issue.
Thanks,
Rachael
Hi John,
Thank you for your review.
Please email us at info@geargeek.co.uk and a member of our team can assist with this issue.
We do apologise for any inconvenience.
Thanks,
Rachael
Hi Elaine,
Thank you for your review.
We are very sorry to hear you have not received your order. Please email us at info@geargeek.co.uk and a member of our team will assist with this issue.
Thanks,
Rachael
Hi David,
Thank you for your review.
I have checked your order and I can see this is waiting for you to collect from your click & collect location.
This order was delivered to the collection point on 02-07-2021.
Please let us know if you need further assistance by emailing us at info@geargeek.co.uk.
Thanks,
Rachael
“I received my ear buds in good time but they dont work. I called the number on the website to be told by an automated message to email and they would get back within 48 hours. It is now 72 hours later and I haven't heard a word.”
Hi Ginny,
Thank you for your review.
I can see you have contacted our helpdesk and an agent responded 3 days ago (Mon, 5 Jul 2021 at 10:59 AM).
Please ensure you have checked your junk/spam folder.
Thanks,
Rachael
“I received item ordered very quickly. Unfortunately did not work in my area. After filling in online request to return item was informed someone would contact me within 48hrs. Here I am almost 4 days later still waiting.”
Hi Lesley,
Thank you for your review.
I have checked our help desk and i can see one of our agents replied to you 3 days ago (Mon, 5 Jul 2021 at 11:24 AM) with the returns information.
Please ensure you have checked your junk and spam folder.
Thanks,
Rachael
Hi Mark,
Thank you for your review.
Our return policy states any item which is not faulty must be returned at the customers expense.
I can see on our help desk the returns information has been provided.
Thanks,
Rachael
Hi Kieran,
Thank you for your review.
Your order left us on a free standard 2-3 working day delivery and should have been with you by now, we really do apologise for this inconvenience.
Please email us at info@geargeek.co.uk and a member of our team will assist with this issue.
Thanks,
Rachael
Hi David,
Thank you for your review.
I have checked the tracking on your order and this state's your item was delivered on 12/05/21 at 10am. Please contact us at info@geargeek.co.uk and a member of our team can assist in more detail.
Thanks,
Rachael
