“Bought some Bluetooth headphones Which had a good review just before I left for travelling. They stopped working as soon as they ran out of charge for the first time. I now cannot do anything because the returns policy doesn’t fit what I need to do so I will have to spend more money on new ones somewhere else”
“I bought from what I thought was a UK website but in fact had to wait a few weeks for delivery as it was coming from China (I think). Gear Geek didn’t state this on their website.”
“I wouldn’t even give you 1 star still haven’t received goods. If you spent less time sending upto 5 emails a day for goods people haven’t received and more time on getting the goods to the customer you might have better reviews. I would like a full refund as is still haven’t received the goods my order was shipped in the 18/11/21 and it’s still not here 29/11”
“- have purchased a wireless mouse, that has to be charged before it can be used and there is no way that I can get it to charge I have tried charging it overnight, in all three switch positions it looks like it is destined for the bin”
Hi Dave,
Thank you for your review.
I am very sorry to hear you have received the incorrect item. I have replied to your return request and resolved this for you.
Thanks,
Rachael
“Gear Geek is one of those businesses that pesters you to review them, when all you did was a simple internet purchase of a small piece of tech equipment. Then when you ignore their email, they pile in again and again demanding a review. So here it is. Sufficient reason to look elsewhere next time.”
“I was very pleased at how quick the EarPods came but when I tried to connect them to the phone they didn’t work. I have tried to send them back but have not been able to yet because the company will not answer the phone. I have also emailed them on a number of occasions I will never get anything from them again”
Hi,
Thank you for your review.
We do apologise for the lack of phone support, this is a limited service due to covid.
I have searched through our helpdesk and i can see we have responded to your return request with some information and a free post label. Please check through your emails (Tue, 26 Oct 2021) and also the junk spam folder.
We do apologise for this inconvenience and hope we can help resolve this once your order is returned and received.
Thanks,
Rachael
Hi,
Thank you for your review.
I am sorry to hear that you are experiencing issues with this product.
In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch.
https://www.geargeek.co.uk/returns-refunds
Thanks,
Rachael
Hi,
Thank you for your review.
I am sorry to hear that you are experiencing issues with this product.
In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch.
https://www.geargeek.co.uk/returns-refunds
Thanks,
Rachael
“I Ordered a set of ear pods and they didn’t turn up. I Notified gear geek and they said they had resent but then it didn’t turn up again. I Ended up ordering from another company instead. Made me question if geargeek is a legitimate company?”
Hi Chris,
Thank you for your review.
I have checked the tracking via Royal Mail for your order and the replacement order and both state delivered to your address.
Please email us at info@geargeek.co.uk as we would like to discuss this in more detail.
Thanks,
Rachael
Hi,
Thank you for your email.
We are very sorry to hear you did not have a great experience with Gear Geek. Please email us at info@geargeek.co.uk as we would like to discuss this in more detail.
We do apologise for any inconvenience.
Thanks,
Rachael
