Hi,
Thank you for your review.
We are very sorry to hear you have had issues with your order. As your order was placed on 30/03/21 this is still under warranty. Please email us at info@geargeek.co.uk and we can assist you further.
Thanks,
Rachael
Hi,
Thank you for your review.
I am sorry to hear that you are experiencing issues with this product.
In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch.
https://www.geargeek.co.uk/returns-refunds
Thanks,
Rachael
Hi Sue,
Thank you for your review.
We do apologise that you have experienced difficulty trying to reach Gear Geek, your feedback has been past to the relevant team for investigation.
We do apologise for any inconvenience.
Thanks,
Rachael
Hi,
Thank you for your review.
We really appreciate your feedback as this helps to improve our service. If you would like to discuss this in more detail please email us at info@geargeek.co.uk.
Thanks,
Rachael
Hi,
Thank you for your review.
We do apologise for this inconvenience and we are also very sorry to hear you are not happy with your order, Please email us at info@geargeek.co.uk and we will be happy to assist.
Thanks,
Rachael
“The earphones last 2 hours sometimes less. I've had headphones which have lasted hours, so I wouldn't recommend especially if your someone who travels.”
Hi Leigha,
Thank you for your review.
We really do apologise for this inconvenience, please email us at info@geargeek.co.uk and a member of our team will be happy to assist.
Thanks,
Rachael
“Simple customer service staff. No updates on order. Took 25 days to get to me not 10-14 so false advertising. Product is good just customer service needs to be worked on and delivery time.”
Hi Natalie,
Thank you for your review.
I have looked in to this issue for you and i can see that your order arrived 1 day late, please understand the time scale is working days and does not include the weekend. We do apologise for this inconvenience the delays are due to COVID-19 and unfortunately out of our control.
I have also listened to your phone call to our customer service team and i can hear they apologised profusely and assured you the date your order would be delivered. I do apologise that you found our customer service to be 'simple'.
Please do not hesitate to contact us again should you need further assistance.
Thanks,
Rachael
“Gear Geek earbuds pod 2 where a absolute joke,one slipped out of my hand onto the sofa and split in two, cheap and hastily put together and didn't dare try to see how it sounded. Gear Geek have fully refunded me the cost but not the postage and it took leaving a Trust Pilot review to get things moving. Stay away from above named earbuds pods.”
Hi Michael,
Thank you for your review.
We really do apologise for the inconvenience you encountered with your order. I can see this has now been resolved, in regards to the refund of your postage i can see that you used the free delivery service.
We do apologise for any inconvenience.
Gear Geek Team
“This is the first time I ordered from GearGeek and I didn't have a good experience because I didn't receive my order. It shows on the tracking that it was delivered but I still have received it.”
Hi Roman,
Thank you for your review.
I am very sorry to hear you have not received your order. Please email us at info@geargeek.co.uk and a member of our team will assist further with this matter.
Thanks,
Rachael
Hi James,
We are sorry to hear you are not happy with your order.
Please email us at info@geargeek.co.uk and a member of our team will be happy to assist.
Thanks,
Rachael
Hi Jean,
Thank you for your review.
I can see an agent has responded to your email with the correct returns information.
Please follow the link on the email to open a return request and we can arrange a replacement item for your granddaughter.
We do apologise for any inconvenience.
Thanks,
Rachael
“These are cheap knock off Bluetooth earphones that have been repackaged for resale at a higher price than you may expect. It has a cheap sounding announcement for connection. slightly tinny in sound. Do not last for the advertised time. Wish I had paid more money for a more well known brand.”
Hi Lance,
Thank you for your review.
I am very sorry to hear you are not entirely happy with your order. Please email us at info@geargeek.co.uk if you would like to discuss this in more detail.
Thanks,
Rachael
Hi Tricia,
Thank you for your review.
I am very sorry to hear you are experiencing issues with your order. Please email us at info@geargeek.co.uk and a member of our team will be happy to assist.
Thanks,
Rachael
Hi Joshua,
Thank you for your review.
I am very sorry to hear you are having issues with this item. Please email us at info@geargeek.co.uk and we can help resolve this for you.
Thanks,
Rachael
