Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.18

4.2 Rating 52,242 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 6th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online wouldn't complete,but the lovely woman at the end of the phone sorted it.”

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Posted 1 year ago

Hi Barry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“The process was easy and understandable and my device arrived when it said very impressed would definitely recommend your company”

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Posted 1 year ago

Hi Tracy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Gr8 wood tell all my friends a boot yous thank”

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Posted 1 year ago

Hi Scott, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Found it easy to get a quote and decide on the cover I needed for my buildings and contents insurance”

Helpful Report

Posted 1 year ago

Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Great company, fantastic prices and so easy to use”

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Posted 1 year ago

Hi Alistair, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Went to Hastings Direct and got the best deal fir my 2 Seats Tarocco and Arona. Thank you very much!”

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Posted 1 year ago

Hi Yahiya, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Good choice of products at a reasonable cost”

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Posted 1 year ago

Hi Garry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Hastings Direct as always provided excellent service, highly knowledgeable staff and great value for money! As a longterm customer I greatly value this in a company. 5*****”

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Posted 1 year ago

Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Everything was quite straight forward, no real issues”

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Posted 1 year ago

Hi Jonathan, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Great customer service very happy”

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Posted 1 year ago

Hi Harry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Great site, easy to use”

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Posted 1 year ago

Hi Darryl, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

Author didn't leave any comments.

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Posted 1 year ago

“So easy to get the cover that I needed and at a great price too.”

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Posted 1 year ago

Hi Jerry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“The chat was friendly but I wanted to cancel my policy which was within the 14 day cooling off period and was more than two weeks away from the start date. You insisted you had to charge me to set up the policy. I am not happy about this and have advised that I will be informing Martin Lewis about this nonsense charge.”

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Posted 1 year ago

Hello Annette, Hi, Thanks for your review, we’re sorry to hear you’re unhappy about our fees. We appreciate no one wants to be charged fees but, like most other insurers, these cover some of our business costs - like the costs of staffing our contact centres, managing your policy, creating and sending documents and maintaining and developing our systems. We try to keep these in line with everyone else and make it as clear as possible how much these fees are and that they’re non-refundable. We're sorry if this information outlining our fees wasn't seen. ~Theo, Social Media Team

Posted 1 year ago

“Great for cheap and reliable insurance. But are way too stricked”

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Posted 1 year ago

Hi Callum, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Easy to use website found all I needed and competitive prices .”

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Posted 1 year ago

Hi Timothy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Very helpful and polite 😊”

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Posted 1 year ago

Hi Gareth, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Poor with lots of hidden things in the contract that you are not covered for”

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Posted 1 year ago

Hello, Thank you for your review, I'm sorry if you are unhappy with the level of cover on this policy. We do ask that the terms and conditions are read before the policy is purchased so our customers can make an informed decision about what is being purchased. If you would like to discuss the policy at all or look at other options, please contact the team on 0333 321 9801 so they can help you. ~Theo, Social Media Team

Posted 1 year ago

“So easy and quick , wish I’d found it years ago”

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Posted 1 year ago

Hi Terry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“We had great service at Hastings Callum who we dealt with was fantastic definitely recommend”

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Posted 1 year ago

Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

Hastings Direct is rated 4.2 based on 52,242 reviews