“After four years they got in touch to say I was at fault..first year they said I wasn’t took three years to make a decision!! Nothing but dodgey be careful when using this firm.”
Hi,
Thanks for your review, we’re sorry you weren’t happy with our service.
We always aim to deliver the highest level of service to all our customers. When it comes to a claim being made, this is even more important.
If you’d like to discuss this further, make a complaint or have any questions, please call our Claims team on 0333 321 9800 or send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
Hi Wendy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Dennis,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jonathan,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Very good comprehensive car insurance price from Hastings including breakdown cover, Legal cover, Personal accident cover and windscreen cover which no other insurer offered at the price Hastings did, very pleased.”
Hi Barry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Libby,
Thanks for your review, we’re sorry to hear you’re unhappy with the price we offered. /
Our quotes for changing your details and getting a quote for a new policy are valid until midnight the same day.
When we offer a quote, we always try to give you the best price we can, based on the information you give us. However, this price may change even if your details stay the same, because your insurer may adjust the risk level of your policy.
If you’d like to discuss this in more detail, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
“I am extremely disappointed with the way Hastings Direct has handled my claim. After my car was written off in an accident that was NOT my fault, they offered me a settlement that is £1,500 less than the cost of replacing my car with one of the same make, model, year, and mileage. Despite my extensive research showing that their valuation is completely unrealistic, they refuse to increase the offer, hiding behind “trade guides” that clearly do not reflect the actual market value.
Their argument is that advertised prices are “negotiable,” but the gap between their offer and the real cost of a like-for-like replacement is far too wide to justify this excuse. On top of this, the ombudsman website also state “we’ve been told by the valuation guides that cars are selling at or close to advertised prices. So, now we typically consider adverts when assessing the market value of a vehicle”.
I have explained my situation in detail and provided evidence, but they have ignored all of this and shown zero compassion.
To make matters worse, they have left me on hold for over an hour (and counting) during this stressful time, adding insult to injury. Their lack of fairness, professionalism, and understanding has left me feeling completely let down.
I would strongly advise anyone considering this insurer to look elsewhere. If you’re unlucky enough to need to make a claim, don’t expect them to value your car fairly or support you when you need them most. Shocking service.”
Hi Emily,
Thanks for your review, we’re sorry you’re unhappy with the price we offered for your vehicle.
We get to this figure by using various valuation tools that help us get a fair market price, specific to your vehicle’s make and model. We’re confident what we’ve offered is fair and that we’ve taken the necessary steps in valuing your vehicle.
If you can provide evidence that justifies why we should’ve given you more or you’d like to discuss this further or have any questions, give our Claims team a call on 0333 321 9800 or feel free to send us a message via Facebook or X (formerly Twitter), and we can look at logging a complaint for you regarding this.
Thanks,
Nicole, Social Media Team
Hi Terry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“It is good bur I am too cautious about the tab box fitted in the car . I did not realise that it would be fitted . Anyway the driving should be good and defensive yet focuused”
Hi Mateus,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Mark,
Thanks for your review, we’re sorry to hear you’re unhappy with the price we offered.
Our quotes for changing your details and getting a quote for a new policy are valid until midnight the same day.
When we offer a quote, we always try to give you the best price we can, based on the information you give us. However, this price may change even if your details stay the same, because your insurer may adjust the risk level of your policy.
If you’d like to discuss this in more detail, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
Hi Grant,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Christopher,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Judith,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Barry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Terry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
• It’s great to hear you received a high level of customer service
• It's lovely to know you’re happy with us a company
• We’re so happy to see we’ve been able to provide you with a great product
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“No claims, EVER, yet still a 41% increase on my renewal, (£121 to £171) I shopped around and managed to get the same policy for £114 from ......................... Hastings Direct. Sort yourselves out for god's sake!”
Hello Wendy,
Thank you for your review, I'm sorry that the original quote wasn't competitive.
Please note, as a broker, Hastings Direct provides a number of different policies. Each with a different level of cover and different products. As a result of this prices often vary internally. If you contact the Renewals team they can match the online price if your new quote and the existing policy details are the same.
I hope that you were able to find the best price and most suitable policy for your vehicle in the end. ~Theo, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Hasmukhbhai,
Thanks for your review, we’re sorry to hear you’re unhappy about being charged the £20 arrangement fee and our YouDrive tab charge.
As part of buying a YouDrive policy, you’re charged £20 to cover the tab we send you. We make it as clear as possible the tab is owned by you as well as, how much our other fees are and that they’re non-refundable.
We apologise if you weren’t aware of this.
If you would like to discuss the cancellation further, please give us a call on 0333 321 9801 so our team can take a further look at this for you. ~Theo, Social Media Team
