“I wanted to cancel my car insurance policy with Go Skippy as I was taking out a new policy. I phoned up to cancel my policy as I was taking out a new policy with GoSkippy. The women on the phone didn’t go through the cancellation fees which totalled £161 before she cancelled my policy. I then asked what fees there would be at which time she struggled to tell me how much the fees would total so I effectively had to work them out myself. After working this out I decided these fees were too high and I didn’t want to cancel my policy. She then told me it was too late I had to pay the fees as she had already cancelled it.
Very misleading, I will be taking this further to the financial ombudsman if necessary as I think this is an unfair practice. I believe this may have broken FCA Rules – ICOBS 6.1.5R & ICOBS 2.5.1R.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Did renew my insurance with my current insurer as they made a great offer, but when skippy came along they went even better, so I cancelled my current renewal and went with skippy.
A really easy process and no messing about”
“GoSkippy is my very first car insurance that I went to for my first car. Everyone else was too expensive. Phoned up and changed details and my insurance is cheaper than last year. I would recommend them to anyone, even trying to get my stepdad to go with them.”
“Had trouble clearing my payment online, had to go to the phone line, the young lady I spoke to (sadly I can't recall her name) was so helpful and obliging. Without her I think I might have given up on the whole issue. She took me all through it and successfully got my car insured. Many thanks Barry Bray”
