“I initially tried to buy my car insurance through yourselves and it would not accept my card, I have never had this issue in my life. When I called your customer services they were not very helpful and basically said they couldn’t do anything and that I would have to find some one else… in the end my husband used his card even though we have a joint account which is ridiculous. Also I have been sent numerous emails about husbands driving sunmary then I had to sign a credit agreement, I’ve never known an insurance company do this before it’s been a very long process”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I recently took out a fully comprehensive policy with roadside assistance from GoSkippy, and the experience has been smooth from start to finish. The sign-up process was simple, and all documents were sent quickly and clearly explained.
Their customer service was helpful when I had a few questions, and the online portal makes it easy to manage the policy. I also liked that their policies come with a 5-star Defaqto rating, which gave me extra peace of mind.”
