“Honestly after trying to get insurance at last minute has been very difficult for no obvious reason. The apps and/or websites never worked right. Ki would fill information to the point of meeting up direct debit, but the apps and websites would crash or freeze l. Butgo skippy was quick, easy to use and set up so thank you to the goskippy team. Very much appreciated x”
“Sent email 4 days ago not even single acknowledgement, did hard search on my credit report without reporting also providing credit using premium service - it ruins ur credit history left right and centre”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I'm quite happy. The only concern is that I never had the chance to talk with a human because there's questions I want to ask but didn't have the chance. The cost of insurance is absolutely great and the ease of use is very good. I'm having trouble logging onto portal, apart from that it's all good (for now) let's see what the future holds.”
“Got a quote for car insurance, tried to proceed to payment but couldn't because I need to read the "Insurance Product Information Document" but when I try to open the link provided I'm redirected to a new page with the same error asking to try again later. Tried multiple times in different devices and different times but the error persisted.
Contacted the support via online chat and was told that I had to call. Tried to call to the given number where I was informed that I shouldn't need to access that document at this time, and after speaking with the manager the support person asked me to open that that document from the website but couldn't even explain where in the website at which point I gave up...
After that sent an email to the support with screenshots (in this complaint in attach as well) that I thought would help them understand where the problem was and where I explicitly said that the problem was in a step before proceeding for payment. Got a reply saying that the payment must be done directly with them on the phone. I replied back saying that I didn't reach the payment step and to please read my previous message carefully to which I received almost the exact same reply.
This could be a great joke but, it isn't. Most companies are quite good at getting you in and then is when you start having trouble. GoSkippy is bad even at that.
On top of that when I tried to make a complaint using their online chat and they give me a phone number (which I did not try) and a link to a page that is basically a page for a development environment used for testing etc. Just just shows the level of amateurism of a company that you need to rely on.
If you can do yourself a favor, pay a bit more for your policy somewhere else and avoid a few headaches dow the road.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Having had a no fault accident and my NCD reinstated I was more than a little surprised to receive a renewal quote of almost double my previous years payment. When I telephoned to query this I was told due to the cost of living etc that was the best price they could quote when I stated that I was not prepared to pay such an increase they could suddenly find a mysterious £50 discount. Still too expensive and to add insult to injury I had to pursue the 3rd party insurers myself to get my £570 excess returned all in all certainly not the easy or trouble free experience I was expecting. Sorry go skippy but you just lost customer.”
Hi,
Thank you for your feedback.
We are sorry to learn of your dissatisfaction regarding our charges. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“It was such an easy procedure to get the insurance cover, can really recommend GoSkippy, there quote was a really good one and has saved us a lot of money. Thank you GoSkippy.”
