“Go Skippy car insurance offers affordable prices and straightforward policies, making it a good option for budget-conscious drivers. The online setup is quick and convenient, though customer service response times can vary. Overall, it provides decent value for money with flexible coverage options and easy policy management through their online portal.”
“I did one year with this insurer, and had the issue at renewal. The premium went up by approximately £400 despite there not being any changes to the policy details. I went on Confused.com, which I have been doing for decades, and found that Go Skippy was offering me a premium much cheaper than the renewal they offered me.
I called the contact centre, and the first agent was an absolute fool.... No logic when I made is clear at the start of the call I had 2 queries (To avoid wasting time). The agent started going through my premium details (something I didn't ask for as I already had my premium letter in front of me, and then she completely went off on a tangent about something random...I had to stop her and pull her back to the first query. She didn't have a clue what she was talking about, and instead started reciting general T&Cs, instead of actually investigating why I was getting different quote. When it was clear she couldn't help, I ask to be put through to a manager. In stead, I was just placed on hold for an unreasonable amount of time....
I will also say that while dealing with this all, I was struggling to even hear what she was saying most of the time because it sound like her call centre colleagues where having a good ol' funky time shouting and joking, and carrying on like they were at a summer boozer event. Extremely unprofessional, and something that would never happen in a UK call centre. This call centre was based in South Africa.
I finally got help from a second agent (Ayanda), who was the complete opposite. She was able to understand basic questions without sounding like a robot, unnecessarily repeating everything I say. She gave me the information I needed....I'm still on the fence about whether I will stay with this insurer considering the unprofessionalism I experienced earlier.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
