“I was unable to take out my car insurance online because there was a problem with the website so I phoned. I was asked to pay an extra £20 for taking the policy out over the phone. I argued the case that I was unable to do this online through no fault of my own. This was accepted finally but it took a bit of persuading by saying I'd go elsewhere. Everything has gone smoothly so far since that conversation.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Just browsing for a quote the actual process was so easy the actual quote was an immediate yes from me got it alot cheaper than my original. Happy me.”
“What impacted me the most apart from the very competitive price was how easy it is to communicate on the phone to get questions answered. This is unusual these days where it often seems almost impossible to be able to talk to an actual person to get queries resolved. The people I have spoken to have been friendly, knowledeable and responsive. Many thanks.”
