“I was unable on 2 occasions to complete the purchase of a policy on line so I phoned, I got to speak to a very nice lady, who's name I cannot remember, (sorry) told her of my problem and she patiently talked me through the whole procedure while I was on line. I got to the stage where my last two attempts failed and it failed again. The transaction had to be completed over the phone. My experience with the company was a pleasurable one. Good price, beat my renew quote by £100, and brilliant customer service. Thank you.”