“my premium was 85 quid cheaper than my offer from a big name i was insured with i put this to them but said sorry everything has gone up we can't match it, it was a no brainer, the site was easy to navigate and easy to use, would highly recommend.”
“All good as you can do it online take your time and choose what policy you want only thing is if you make a mistake like I did I forgot to protect my no claims bonus you can not go back once you accepted your policy”
“Quote for car insurance was what I considered as very competitive and fair. It was however difficult to understand the differences in Go Skippy policies offered. ie..
Basic/Roadside/Premium.”
“I went on Go Compare, and I found a very favorable quote so gave it a look, but before buying I looked for feedback from customers and it all seemed very good so I went for it and also took on the RAC breakdown too. Very easy offering both monthly and annual payment. I did get some really silly quotes, highest being just short of £800, with Skippy I am paying just over 500 including the RAC cover. Brilliant”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“The Company were very helpful when I arranged my Insurance with them for the first time and the agent I spoke to explained everything in detail to ensure I understood everything at each step. I thought the value for the price was very good and saved me more than enough not to have to reconsider not being a customer. Thank you.”
“Ok for a company if you never need to actually change anything.
I had to wait 4 days for a call back to get a quote on changing my car, when they called back they said it’s a £50 admin fee for the change in the policy + the difference for the car to be changed- new car is actually a cheaper insurance group yet they added £70 to change.
I then asked about cancellation to the policy because other companies have quoted much cheaper, this is the worst part.
So the cancellation fee is £75. Plus because I pay monthly I also have to pay the creditors fee (they couldn’t actually give me the price of this while on the phone) but said it would be roughly £50, then I also have to pay a % on top of that for the outstanding credit to actually get refunded to me meaning that I would be roughly £200 out of pocket and the refunded total would be far less than the £200.
If you don’t intend to change your car while on the policy and you don’t need to pay monthly then you may have a better experience, but in all honesty I wish I never picked this company and would never pick them again no matter how much cheaper they appear.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
