“An excellent deal a big saving over my last company.
I wold recommend anyone thinking of changing there insurers make sure That you Look at Skippy first.”
“My vehicle was reported a right off to my insurer. I assumed that they would cancel my insurance. Only to find out 6 months on that they have took direct debit from my account. I have never had this type of problem with my previous insurers. They wasn’t even willing to reimburse any of the money. Extremely unprofessional. Take you’re money to AA or other reputable companies.
A Single mother”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you
“I had a very disappointing experience with Go Skippy Insurance. They debited £250 from my account, and after cancelling, I only received £35 back. This feels extremely unfair and unreasonable — I was left out of pocket with no clear explanation for why such a large amount was kept.
Customer service was unhelpful and did not resolve my concerns. I expected transparency and fairness, but instead I felt misled and taken advantage of. I would not recommend Go Skippy Insurance to others based on this experience”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I would strongly advise anyone thinking of using GoSkippy Insurance to look elsewhere.
I paid my premiums in good faith, but the moment I had a non-fault claim they completely washed their hands of me. Rather than dealing with the matter properly, they simply pushed me onto AX-UK, who have been nothing short of incompetent, unhelpful, and uncaring.
• Emails go unanswered or are met with template responses.
• My vehicle has been left unrepaired, insecure, and unroadworthy.
• AX have repeatedly threatened to remove hire cover, leaving me without a car while the matter is unresolved.
• Despite numerous requests, GoSkippy refuse to engage at all, even though they are my insurer and the company I paid for cover.
It is utterly disgraceful that a company taking money for insurance can ignore their policyholders when they are most in need. The stress and inconvenience this has caused me and my family has been unacceptable.
GoSkippy should remember that customer service doesn’t end once they’ve taken your premium. Passing responsibility to a third party and then ignoring the policyholder is not service — it’s abandonment.
I feel completely let down and would urge anyone considering GoSkippy to choose a more reputable insurer who will actually stand by their customers when it matters.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
