“Up until two weeks ago, I had a car policy set-up with Go Skippy Insurance for just over 18 months with no hiccups or issues. Two weeks ago, I changed to a new car (a nearly new model) which I was due to pick up from my dealership. I was advised by my dealership to ensure that I contact my insurer regarding the cross-over of insurance policies for the day of picking up my new car and to make sure I explain it's a new car etc and to ask them to input details manually as they may be able to find my new car on the system.
I then contacted Go Skippy a few days before I was due to pick up my new car to ask if I could update my policy with my new vehicle details (at that point in time I was happy to stay with this insurance company) but this was when the trouble and inconvenience started.
I ended up speaking to three different customer service advisors on the phone - the first one was constantly pausing in their speech, seem totally disinterested and wasn't very helpful at all, the second one asked for a copy of the V5C form for my new car before inputting details manually (which I explained I couldn't yet provide as I hadn't picked up the new car) and then proceeded to hang the phone up on me and the final call seemed to be quite promising as they started to ask for the details of my new car until all of a sudden the advisor was advised that they couldn't continue helping me any further and then the call ended.
Three different experiences with three different advisors for the same company. I felt my experience on the phone overall was very unprofessional, extremely unhelpful and a total waste of a few hours.
After this backwards and forwards, I decided to take the hit and cancel my insurance policy on my old car (I had to pay a cancellation fee for this) and set-up a new policy for my new car with a more reputable insurance company in which I sailed through the entire process and they instantly helped me input all my new car's details etc.
In my overall opinion, given I was happy to continue with Go Skippy at one point in time they've ultimately lost a customer and I certainly won't be returning to this company in the future.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Quick and easy to get my insurance. Great value and easy to understand everything I was getting with my quote. I shall be recommending them to my friends and family.”
“I have been with another very large insurer for 15 years - who this year thought it was the right thing to reward my claim free motoring record with a 35% increase in my auto premium (they did the same with my house insurance), so time to jump ship. Go Skippy have insured me with identical cover but more benefits than the other lot at a new premium that has saved me £180. The process was simple. If they can do a deal on pet insurance, I'll jump ship on that one too.”
“It was really simple to take out a policy, everything is laid out Infront of you and very clear and easy to understand.
After 9 years with another company this is the first time I've gone elsewhere and I have to say I'm impressed so far.”
“Please don’t go with this insurance company, I had a email saying that my auto insurance would not be auto renewed, so I got another auto company, then they took the money out of my account making it go overdrawn, I spoken to them on the phone on two occasions, promise me that they would refund the money, I’m still waiting for them to do this, on Friday they promise it would be back in my account by the end of day. Still waiting. Terrible customer service”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“I bought my insurance online. It was so easy and self explanatory. The price was good.
I received all the documents less than an hour.
I recommend to anyone who wants to buy their car insurance to use GoSkippy.”
“I got my insurance very cheap to compare with others. A friend who recommended the insurance told me about durable they are and I am to have been insured by them. Thanks”
