“Good price. Easy to complete online except when needed to add on an extra that quoted £29.99 but in the event automatically added two combined extras at £48.99 with one of them not required. No phone numbers available so unable to contact anyone to discuss. Chat line useless.”
“Called 3 times on consecutive days to get through to someone, average hold time 45+minutes.
Did a quote online had to verify and Continue payment via phone, to which I was charged an extra £25 that can't be wavered.
So the quote I received online that I was happy with ended up not being honours as had to do it through an agent.
Despite this issue the agent that I spoke to on the phone was very understanding and helpful.”
“I have only just taken out this policy. The policy was cheaper going through go compare than going direct and very high prices increasing every day.
High excess amounts and low valuations for vehicles would ask to be careful and check documents carefully,”
“Normally other insurance companies if we add a second driver price will go more less but with you it’s opposite i want to add my wife as second driver but price is almost double and i want to add my second car as well i you will offer a good price”
“When I eventually got through after calling several times as I couldn’t find my private plate the lady helped me with my cover over the phone but I had to pay a charge for doing this over the phone.”
“cheap insurance compare to other companies but to change or anything with in the cooling period they charge the fee which I did not feel its right. Otherwise all is good for now.”
