“Getting through to a customer service advisor was a bloody hassle, I could not get one on the appropriate line anytime I called in, I was failing on id check due to go Skippy not recognising my bank ect it was not the best experience at all. However I did get one of the best covers for cost”
“Easy procedures for quote and approval . But find difficult to seek policy details through go skippy site . I think need to call them to update policy details”
“NOT 100 PERCENT HAPPY. HAVE NOT BEEN ABLE TO ACCESS CUSTOMER PORTAL FOR OVER A WEEK. SUPPOSED TO BEING INVESTIGATED BUT VERY SLOW. CHANGED MY REG NUMBER WHEN PUT PERSONAL PLATE ON WAS FREE USING CHAT. WOULD HAVE BEEN ANNOYED IF CHARGED ANYTHING FOR THAT THOUGH.
PRICE WAS REASONABLE BUT THE PORTAL THING IS ANNOYING STILL NOT RESOLVED AFTER CONTACTING 3 TIMES”
“I would advise people to check their policy. Make sure it’s right for you. Perhaps getting add on. Make sure all your info is bang on the admin charges are really harsh.”
“Price was good but one important thing should be changed. When you buy the policy you see only your premium price, without any breakdown. When it comes to cancelling the policy which I had to do you find out that approximately 1/4 of your premium is broker's fee, so when they calculate your refund they automatically base only on your insurance price and deduct cancellation fee and insurance you've actually used. Summing up one month of insurance on my Citroen C1 cost me 150 quid when whole year's premium is 420. It should be CLEARLY stated before you pay for your policy what your premium consist of.”
