Garage Door Direct Reviews

Name: Garage Door Direct
Address: Unit 5 - 9 Sedgewick Road North Luton Industrial Estate Luton, Unit 5 - 9 Sedgewick Road North Luton Industrial Estate Luton, Luton
Rating: 4.42

4.4 Rating 173 Reviews

86 %

of reviewers recommend Garage Door Direct

4.4

Based on 173 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Garage Door Direct:

With over 23 years of experience in garage doors, we've become the UK's largest wholesaler of our kind.

We pride ourselves on our competent, professional and efficient service as well as our competitive prices. We guarantee to be able to offer the best prices on ANY Cardale of Novoferm manufactured garage door. We supply across the country to builders, tradesmen, developers, large companies, councils, end users and more.

Starting from as little as £199, we offer a range of garage doors including Cardale, Novoferm and Wessex . By selling online, we're able to offer our garage doors and spare parts directly from the manufacturers, meaning we're cheaper than other garage door companies.

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Garage Door Direct 5 star review on 23rd March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To slow in delivery”

Helpful Report

Good morning Rob, I am so sorry to hear there was a delay on your order. The lead time is generally an area we excel in and it is very unfortunate your delivery was longer than normal and hope this did not cause too many issues to your end. Please accept our sincere apologies and if there is anything else we can assist you with, please do not hesitate to contact us. Kind regards, Garage Door Sale

“Poor service. No Order Confirmation received with a delivery date! Chased up later, told them to cancel. Given runaround, person on holiday, left for the day and such. Been 6 weeks now and still waiting on a refund. May have to go via Credit Card for a refund.”

Helpful Report

Good morning. I am so sorry to hear of the above issue. All order confirmations are emailed the following morning pertaining to all orders placed online and as previously discussed with you I can only but apologise again as this appeared to of not of happened. Please be assured your refund has been authorised after there being an initial delay due to production having started on your order. Once again, please accept our apologies for any concerns we may have caused you to your end and please don't hesitate to contact us at Garage Door Sale if we can assist you any further.

“Ordered door, website states you will be informed of delivery, not informed despite having email and phone no. Arrived damaged not fit for purpose after 4 weeks so informed garage door sale as instructed immediately. Sent photo as requested and then asked to send more photos which I did. Phone after a week to be told it being dealt with under warranty but not to worry because we can see substantial damage from photo. Another week goes by so I phone and now they want more photos as only damage to the front is covered, apparently your door can be wrecked at the rear but as long as front is ok that’s good enough. Long story short KEEP clear of this company, pay more for professionalism or you will have a damaged door and hole in your bank account like me. Shame on you garage door sale.”

Helpful Report

I am sorry to hear of your damaged door. As previously discussed with you, Garage Door Sale is striving for a speedy resolution to which additional photos were required to the front of the door to aid your warranty claim. As soon as we receive the photos, we will promptly reply thereafter as previously discussed with you. We genuinely want to work with you for speedy resolution to which was mentioned in our conversation. We will look forward to receiving your photos which will enable us to proceed with your claim. Should you need us in the meantime, please call on 0800 404 8011. Kind Regards Garage Door Sale

“Terrible service poor communication I will never deal or recommend this company again Door arrived seven weeks after order placed To many lies”

Helpful Report

“WE ARE STILL WAITING FOR THE DOORS SO THERE FOR ARE UNABLE TO REPLY IT IS SOME TIME SINCE PLACING ORDER”

Helpful Report

“Cannot give you one I have not got my door yet”

Helpful Report

“I ordered a conker brown Regent f/f canopy garage door for my customer in Bourneville,Birmingham in October 2017. It arrived on site covered in polythene on Wednesday,8th.,November 2017. It was subsequently stored inside the garage awaiting fitting. On the day of the fitting the original garage door and timber surround were removed to begin with. The original garage door was 'parked' outside the garage on a nearby wall and was quickly collected by a local scrap-metal firm. When the new timber surround had been constructed and partially fitted,the polythene sheeting was taken off the new garage door stored in the garage. And to our shock and horror FOUR very noticeable dents were discovered on the embossed squares of the Regent panel. We immediately contacted Garage Door Sale about the dents and they requested photographic evidence in email attachments,which were then subsequently sent. They also gave us permission to hang the new dented garage door to give my customer security for her garage. On Wednesday,10 January 2018,the replacement Regent garage door was delivered to site and the first Regent was taken off and away it went in the lorry. Upon removing the polythene sheeting from the second Regent garage door,to our shock and horror it was found to have dents on the embossed squares similar to the first one. We immediately contacted Garage Door Sale about the dents and this door had to be fitted to the garage for security purposes. They again requested photographic evidence,which was submitted in email attachments. The third Regent garage door was delivered to site on 14 February 2018 and the second one was taken off and loaded onto the lorry and off it went. Upon removing the polythene and this time cardboard from the panel-guess wha To our shock and horror-this third Regent panel was dented worse than the first and second ones. At this stage I demanded a full refund.which Garage Door Sale agreed to and paid. Now my gripe is this. Garage Door Sale caused my 83 year old customer considerable distress over this matter and I was caused considerable inconvenience and additional work because of this company's incompetence. At no stage have they compensated my customer for the distress caused by them. At no stage have they financially compensated me for all the extra time and work I have had to put in to this job due to them. And at no stage have they financially compensated me for all the time I have had to spend with my customer to deal with her distress. Would I use this company ever again or recommend them? Absolutely not. They are a disgrace.”

Helpful Report

“Had a absolute nightmare with with door I ordered late November last year to be told door would take 3-4 weeks. I had not heard anything about delivery so I phoned just after week 3 to ask when delivery would be to then be told there was a human error and the manufacturer had not ordered the door to then be told the door would be a further 3-4 week but will probity be longer due Christmas which is understandable so I then had to chase the door yet again in January finally got a delivery week to then receive a phone call saying door has not arrived and will be a further two weeks before to then which door had finally arrived 11 weeks after I had ordered with this being for a new build garage to leave my client without a door for 2 months and leaving me out of pocket having to compensate my customer for having to wait this long with no offer from anything from yourself. Although garage door was good quality”

Helpful Report

Good afternoon Chris, As per your email below I can confirm that your order was placed with Garage Door Sale on the 20th of November 2017 this order was then processed the very next day and sent over to Novoferm on the 21st of November (the manufacturer not the supplier). Please see the attached, this confirms that Garage Door Sale had sent your order to the manufacturers. Unfortunately due to a processing error the order was never passed over to Novoferm’ s supplier for the Steel-line product. This error was not noticed as you are aware until you contacted us to chase the delivery. Although every effort was made to try and get this order through quicker, due to the Christmas break we were unable to rush the delivery of the door, this was further put back by a one week delay from the supplier meaning your door was not then delivered to us until 30th January. I believe we then held the delivery of the door off until you returned from your annual leave at your request. All I can do is apologise for the delays in your delivery, and the lack of service that you have received. There has been further processes put in place now to prevent this problem re-occurring, hopefully you would not take this as the level of service usually provided by ourselves, and that we can try and do business again in the future. Kindest regards Garage Door Sale Team

“I ordered garage door on 26th May but I haven't received . Now I have to wait it for till July 11. Very long waiting time.”

Helpful Report

Hi Rejimon, Thank you for your review. I apologise for the delay of your garage door delivery. The manufacturers are currently expereincing delays on the door you have ordered with us, unfortunately further extending the lead time by 2 weeks. I agree that this lead time is a very long wait however this is a rare occurance. I apologise for any inconvenience that may have been caused. If there is anything we can do in the meantime, please feel free to contact me on 0800 404 8011. Kind regards, Charlie Tomlin General Manager

“Waited over a month for the ordered item which was being delivered via a Freight forwarder. Garage Door confimred they would notify prior to shipping, which they did not. Chased up after 6 weeks to be informed they have delivered 10 days ago, still trying to lovate this item. They may have a good product, but their service leaves a lot to be desired and I think I am going to be chasing a refund if the item ordered is not located soon. Very dissapointed and will not be ordering from them again”

Helpful Report

Hi Paul, thank you for your review. I have checked your account and can confirm this was delivered to your chosen freight company on the 03/06/16 @ 10:27am. After investigating further with the manufacturers, they have advised there had been several attempts to call on the telephone numbers supplied. We have sent the POD information in a separate email for you, with hope that this will help. If there is anything else we can do to assist, please do not hesitate to contact us on 0800 404 8011. Kindest regards, Charlie Tomlin General Manager

Garage Door Direct is rated 4.4 based on 173 reviews