Garage Door Direct Reviews

Name: Garage Door Direct
Address: Unit 5 - 9 Sedgewick Road North Luton Industrial Estate Luton, Unit 5 - 9 Sedgewick Road North Luton Industrial Estate Luton, Luton
Rating: 4.42

4.4 Rating 173 Reviews

86 %

of reviewers recommend Garage Door Direct

4.4

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Garage Door Direct:

With over 23 years of experience in garage doors, we've become the UK's largest wholesaler of our kind.

We pride ourselves on our competent, professional and efficient service as well as our competitive prices. We guarantee to be able to offer the best prices on ANY Cardale of Novoferm manufactured garage door. We supply across the country to builders, tradesmen, developers, large companies, councils, end users and more.

Starting from as little as £199, we offer a range of garage doors including Cardale, Novoferm and Wessex . By selling online, we're able to offer our garage doors and spare parts directly from the manufacturers, meaning we're cheaper than other garage door companies.

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Garage Door Direct 5 star review on 23rd March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a Novoferm garage door fitted myself with the help of a friend. Hour later it was up and working. Great door great price and we ordered a colored one. Delivery was 1 week early. Really help and friendly customer service. Highly recommend them. Well done chaps and thanks. Kev”

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“Very proffesional from first contact to delivery good Quality door at good price”

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“Excellent service. Phoned up and agreed the door size. Door delivered earlier than estimated. Easy to fit and looks superb. Will use again.”

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“Natasha was very helpful from Luton and door is very well built”

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“very helpful & extremely good advice when buying”

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“To slow in delivery”

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Good morning Rob, I am so sorry to hear there was a delay on your order. The lead time is generally an area we excel in and it is very unfortunate your delivery was longer than normal and hope this did not cause too many issues to your end. Please accept our sincere apologies and if there is anything else we can assist you with, please do not hesitate to contact us. Kind regards, Garage Door Sale

“Solid product, fairly easy to fit and appears to be of good quality, definitely worth five stars but for the little issues below. Not too sure how the brush strip fits to my door, the stays arrived minus any fixings and the delivery was delivered without my agreement and whilst I was out of the country.”

Helpful Report

Good morning Stephen, we are so pleased to hear you are happy with the product and thank you for the 5 star based on the product. So sorry to hear the issues with regards to the Brush Strip, fixings and delivery, all feedback is very valuable to which will be passed onto the relevant departments to strive to improve the customer experience with us. Kind regards, Garage Door Sale Team

“All staff were polite and very efficient. Order was received within 4 weeks. Very pleased with the product. Only problem encountered was no assembly documents were included and had to pay to print it at the local library.”

Helpful Report

We are so pleased to hear you are happy with the product teamed with the service provided to which we always strive to give the best customer service and an area we pride ourselves on. I am sorry to hear the product did not come equipped with the fitting instructions as this is considered standard to go with all doors dispatched and so sorry you had to bear the cost of printing to your end. We would of been more than happy to have posted these out to you. May I thank you for the photo provided, the door looks stunning and if we can assist you any further pertaining to the aftercare, please don't hesitate to contact us. Kind regards.

“As a company service was excellent , I got good friendly help on the phone, and a good delivery service . A great company to buy from and deal with . The door I ordered is the cheapest and it shows , the horizontal panels are open at the sides they light and rain in at the edges water pools ot base of door in bad weather Fitting instructions were poor , if your a diy person you would struggle in use the Novatherm Merlin canopy door is sprung heavily at closing point to allow enough tension to open properly , with a poor latch system operation , the door doesn’t open fully horizontal , it has stops in the runners about 100mm before it’s fully open and level , worst of all the horizontal panels have huge gaps where they meet the frame sides , it lets light and draught in and in windy weather the rain is also forced in , see photo I wouldn’t recomend this door at all My 30 plus year old Garador mk3 in my another garage is much better .”

Helpful Report

Good afternoon Ian, thank you for taking the time to leave a review as feedback is very valuable to us. We are very pleased to hear you was happy with the service we provide. Our aim is to always make the purchase of a Garage Door an easy process teamed with the best advise to which I hope you received. With regards to the product, I am so sorry to hear you are not totally satisfied for the reasons given. Please be assured all feedback is passed on to either the relevant department, or in this case, the manufactures to improve on the service we provide. Kind regards, Garage Door Sale

“Very easy delivered on time”

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“Great product ,really nice helpful people will recommend to anybody looking for a garage door,”

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“Very helpful and friendly advice. They clearly want to be sure you are getting the correct product and size. Would recommend.”

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“Really pleased with the quality of the garage door - felt like excellent value for money”

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“Easy to order, good customer service and delivered when said. Only reason I haven’t given 5 stars is due to the poor instructions that are supplied with the door. The Novatherm instructions start with everything fitted on the garage door and the other instructions are hard to follow. Definitely made the job take much longer than if decent instructions were available. Maybe just some pics that show what each section refer to? Or even printing in colour may help.”

Helpful Report

We are pleased to hear you are happy with the product and service provided teamed with the lead time. Your feedback with regards to the instructions have been forwarded to the manufacturers as this is valuable information to improve on the overall experience. Thank you.

“Great product for the money”

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“Sales were on the ball.Ordered Thursday pm,picked up Friday am.Awesome.Miserable bugger in despatch/yard though!”

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Hi Patrick, so glad you are happy with the service provided and with the product, and thank you so much for providing a photo, the door looks fabulous teamed with a happy looking customer. Your feedback with regards to the despatch team have been passed onto the manufactures as this is where the door was despatched from as opposed to specifically from Garage Door Sale. I totally agree though, it always nice to be served by a friendly face. Please do not hesitate to contact us if we can assist you any further.

“The door purchased is acceptable for the price paid. The down side to the design of the door is the fact that where the panels fit inside the frame there is a gap so any wind when raining forces the rain through the gaps into the garage. The lock does not seem to fit the hole pressed into the frame well - it looks like the frame was designed for another lock of a slightly different size. What would be handy on there web site would be if it told you the minimum and maximum size of the hole you need to leave for it.”

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“Good customer support online before ordering, faster than expected delivery, good value, friendly and helpful delivery driver. Installed myself, have to say instructions were not great (e.g. no diagrams) however results speak for themselves! Would definately use again!!”

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“Excellent value for money, quite easy to install, but will need at least two people, they are heavy. Very good quality and a nice finish. This is my second one of these roller doors I have purchased from this company.”

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“Good quality nice delivery driver all round good service”

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Garage Door Direct is rated 4.4 based on 173 reviews