Fraser James Blinds Reviews

Name: Fraser James Blinds
Rating: 4.96

5.0 Rating 548 Reviews

99 %

of reviewers recommend Fraser James Blinds

Company Reviews

Metrics

Info

5.0

Based on 548 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fraser James Blinds:

Here at Fraser James Blinds, we are proud to be a leading supplier of top quality, made-to-measure blinds, shutters, and awnings throughout the Leicester, Coventry, and Northampton areas.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be abused by by some one working for this company is disgusting Ive just had surgery and on my back so can't bend I'd dropped Something for him to come up to me abusing calling me all the swear Words under the son whilst my daughter is in the car absolutely disgusting behaviour from a man”

Helpful Report

Posted 3 weeks ago

Hi Keeley, thank you for getting in touch. Firstly may we say how important your feedback is and how it saddens us to think you have had a negative experience. The above misunderstanding has been managed in house and we want to assure you that this type of behaviour is not tolerated at FJB, nor does it reflect our company values with regards to customer relationships or the quality of our work. Thank you for bringing this to our attention. Katie @ FJB

Posted 2 weeks ago

“Really poor customer service. Completely unwilling to discuss if there are any issues or to make any reasonable attempt to resolve them. Genuinely poor business management. Wish I had read more reviews as others seem to have similar experiences when there have been issues.”

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Posted 11 months ago

Please see our comments back stated via Trust Pilot and Google reviews.

Posted 10 months ago

“I consider this to be the worst experience and service I have ever had from any company. March 15th I contacted the firm re. a blind for my kitchen. March 31st. A man attended to measure my window and brought samples of fabric.I was informed I had to choose a plain fabric. May 5th. The blind was fitted but was too wide. Tomaz tried to adjust it but it was still too wide . I telephoned to complain. May 13th. The blind was removed and taken away to have 1 cm cut from the right hand side. June 10th The blind was refitted to my window but unfortunately it has 3 dirty marks on the right hand side. I found the person on the telephone unwilling to listen easily to my complaint.and the fact than one blind took 13 weeks to be made and properly fitted is shocking. Worse still is the fact that it came back with dirty marks on. I am very disappointed with this firm and will not be using them again. Mavis Jeffery”

Helpful Report

Posted 2 years ago

Hello Mavis, Thanks for your feedback. We're sorry to hear that your experience wasn't up to our usual high standards of customer service. We pride ourselves on a helpful, flexible approach to our made to measure blinds - however, we were not aware of the marks on your new blinds. Feel free to get in touch with our team to discuss your feedback in more detail and we'll see how we can help. Thanks, The Fraser James Blinds Team

Posted 2 years ago

Fraser James Blinds is rated 5.0 based on 548 reviews