Fraser James Blinds Reviews

4.97 Rating 278 Reviews
100 %
of reviewers recommend Fraser James Blinds
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.93 out of 5
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Anonymous
Anonymous  // 01/01/2019
I consider this to be the worst experience and service I have ever had from any company. March 15th I contacted the firm re. a blind for my kitchen. March 31st. A man attended to measure my window and brought samples of fabric.I was informed I had to choose a plain fabric. May 5th. The blind was fitted but was too wide. Tomaz tried to adjust it but it was still too wide . I telephoned to complain. May 13th. The blind was removed and taken away to have 1 cm cut from the right hand side. June 10th The blind was refitted to my window but unfortunately it has 3 dirty marks on the right hand side. I found the person on the telephone unwilling to listen easily to my complaint.and the fact than one blind took 13 weeks to be made and properly fitted is shocking. Worse still is the fact that it came back with dirty marks on. I am very disappointed with this firm and will not be using them again. Mavis Jeffery
Helpful Report
Posted 4 months ago
Hello Mavis, Thanks for your feedback. We're sorry to hear that your experience wasn't up to our usual high standards of customer service. We pride ourselves on a helpful, flexible approach to our made to measure blinds - however, we were not aware of the marks on your new blinds. Feel free to get in touch with our team to discuss your feedback in more detail and we'll see how we can help. Thanks, The Fraser James Blinds Team
Posted 3 months ago
Fraser James Blinds is rated 4.97 based on 278 reviews