Foxy Locks Reviews

Name: Foxy Locks
Rating: 4.41

4.4 Rating 64 Reviews

84 %

of reviewers recommend Foxy Locks

4.4

Based on 64 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Foxy Locks Review I Recommend 100%

About Foxy Locks:

Foxy Locks Hair Extensions UK are the best manufacturer and realer of Remy Clip in Human Hair extensions in the world. Often imitated and copied but never beaten on price or quality, our products put the rest to shame and we offer exceedingly good customer service and support.

Buying from Foxy Locks is simple and easy and we offer free UK delivery and great prices for worldwide shipping. Should you need any help, our awesome customer service team will help you happily.

Visit Website

Phone:

845 8387 369

Email:

help@foxylocks.com

Location:

Foxy Locks Ltd, 16 Marsh Lane Industrial Estate, Hayle
TR27 5JR

Foxy Locks 1 star review on 30th April 2024

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Foxy Locks 1 star review on 28th April 2024

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Foxy Locks 5 star review on 26th April 2024

Diana J****

321

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ponytail I ordered was of very low quality, very very thin hair, for the price you pay it is not worth it! I got the ponytail in 22inches / vanilla frappe. The only thing worse than the hair was the customer service. You need to pay for returns. Don’t be fooled by them.. low quality hair and even worse customer service. Never would I order again”

Helpful Report

Dear Zara,Thank you so much for taking the time to provide your valuable feedback on your recent purchase from Foxy Locks. We sincerely appreciate your honesty and for bringing these issues to our attention. We would like to extend our most sincere apologies for the disappointment you experienced with the low quality of the ponytail you received. We understand that the hair was thinner than expected, especially considering the price you paid, and for that, we are truly sorry. Furthermore, we deeply regret that your experience with our customer service did not meet your expectations. We understand that having to pay for returns could be frustrating, and we apologize for any inconvenience this may have caused. Upon receiving your return, our team confirmed that the item sent was as advertised therefore we were unable to offer a free return on this occasion. Please rest assured that we take these concerns seriously and are committed to providing a better customer experience. Kind regards, Team Foxy Locks

“One of the WORST products I have ever used. I didn't want to leave this review but I need everyone to know that the tape remover takes a VERY long time to work and my fingers were aching after I did just 3 tapes. In the end I had to combine oil and use some of my old brand to remove it. Customer Services were awful & the spray smelt awful, very chemical and no oils or softening properties...the brand might look good but it does absolutely nothing! Very very disappointed 😞 and will never return.”

Helpful Report

“Je ne l’ai pas reçu et pas de trace d’avis de passage”

Helpful Report

Hello, We are sorry to hear this. Please can you contact our team with your order number at help@foxylocks.com so we can assist you further with this? Kind regards, Team Foxy Locks

“Received faulty item and issue wasn’t taken seriously”

Helpful Report

“Unfortunately my experience with them is not good. I didn’t receive my hair extensions like I paid for. When I contacted customer service they put the blame on the delivery service and told me there’s nothing they can do that the delivery service has to do something. I don’t know how the delivery service is going to rectify the situation? This has been ongoing for 2 weeks now and nothing has been done. This was for a wedding. So if you’re thinking of purchasing for a special event or in general I’d think twice. I also posted my review on TikTok and instagram regarding my issue and my emails with customer service.”

Foxy Locks 1 star review on 9th March 2023

Helpful Report

Hey! Thank you so much for your review, we are so happy that our products have helped you with your long hair and I bet your hair looks amazing. Lots of love, Team Foxy Locks xxx

Foxy Locks is rated 4.4 based on 64 reviews