Forelo Scents Reviews

Name: Forelo Scents
Address: Unit 5F Bestwood Business Park, Park Road, Nottingham, Nottinghamshire
Rating: 4.93

4.9 Rating 1,829 Reviews

99 %

of reviewers recommend Forelo Scents

4.9

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Forelo Scents 5 star review on 22nd October 2022

Joy Howarth

Forelo Scents 5 star review on 15th October 2022

Yasmin Winters

Forelo Scents 5 star review on 22nd September 2022

Debz Cross

Forelo Scents 5 star review on 6th June 2022

Joy Howarth

Forelo Scents 5 star review on 18th April 2022

Joyce Gormley

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The room sprays i have recieved this time are very cloudy and just look like dirty water. I have tried numerous times to contact the company with images of these 2 sprays but I have had no response to date. I am unable to use these products due to how dirty they look. I would be very grateful if a team member was to contact me to resolve this issue.”

Helpful Report

Posted 1 month ago

Hi Amanda, Thank you for your message, and I’m so sorry to hear about your recent experience with our room sprays — that’s absolutely not the quality we stand for. I completely understand how concerning it must be to receive products that appear cloudy and look unusable. I’m also deeply sorry that your previous attempts to reach us went unanswered — that’s not okay, and I really appreciate you taking the time to try again. Please rest assured we’re taking this seriously. I’ll personally make sure this is followed up as a priority. Please check your email for details. Your trust means everything to us, and I’d really like to make this right. Warm regards, Zak Forelo Team

Posted 1 month ago

“Lovely scents, however I was sent the wrong order, the cost was about 1/2 of what I had ordered and only 4 scents in comparison to the 9 that I ordered. I've tried getting hold of customer services to correct this, but I've had no response. Seeing as I keep getting asked to review and it's been over 2 weeks, I thought I'd let you all know. Great company up until you have an issue.”

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Posted 4 months ago

Hi Rhiannon, I just wanted to say a big sorry — our system let us down this time and we didn’t catch your email in time. I completely understand how frustrating that must have been, and I truly apologise for the mix-up with your order. I've already asked my colleague to send out the correct wax melts you originally ordered, so they should be with you by now. As for the ones you received by mistake (worth over £12), please feel free to keep them as a little thank-you for your patience and understanding. We really do appreciate your support, and I hope you’ll give us another chance next time you’re shopping for wax melts. We’d love to give you the top-notch service you deserve. If you have any other issues then please let me know. Thanks again, Zak The Forelo Team

Posted 3 months ago

“I sent and paid for my order in November but not received it yet.”

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Posted 3 years ago

“I love the owls but tried three different wax melts and no smell, thought it was me but my son said the same, very disappointed.”

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Posted 4 years ago

Forelo Scents is rated 4.9 based on 1,829 reviews