FM Hearing Systems Reviews

4.86 Rating 169 Reviews
98% of reviewers recommend FM Hearing Systems
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Phone:
01535 279285

Email:
help@fmhearingsystems.co.uk

Location:
Mantra House, South Street

Category:
Health & Beauty

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service
delivery methods
Next Day
average delivery time
100%
on-time delivery
Customer Service
Telephone, Email
communication channels
"Very friendly and knowledgeable staff."
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"Once again I experienced very good professional support and advice. Staff were knowledgeable and friendly. Forms were explained with instructions easy to follow. Delivery was within 24 hours. Extremely pleased and satisfied once again."
"Great service! Got my receiver back in record time!"
"Excellent Service - I had a problem with my Roger Pen which has now been sorted. Full marks Many Thanks"
"Both Gill and Shaun have been very helpful, I had an issue with one of my receivers, communication was excellent. The replacement receiver is now working well. The training with Tracey was excellent. Would recommend FM Hearing Systems."
"Second purchase from these people. First time around they were super helpful and quick to answer my queries. This time ordered online and received my order on the third day. Brilliant."
"Sadly whilst product arrived a few weeks ago waiting til April for audiologists appt! Won’t know till then re product but FM good as always especially the always helpful Shaun"
"not very good phone manner do not listen.."
Hello Ainsley, we're not really sure what to make about your comment, it's very much out of step with everyone else's feedback and reviews. You had a faulty DAI shoe, you asked us for advice on how to replace it which we did, we think in an efficient, professional and friendly manner. We honestly can't remember in the office anything unusual about your order apart from you mentioning that you felt the audio shoes should last longer in your opinion? Regards, Paul
"Exceedingly good in response to queries and quality of goods."
"I've recently purchased from FM Hearing Systems again and the service has been first class. I e-mail them and they always reply and I've found them to be very helpful with any queries I have. I would highly recommend them to others."
"I am an AB Naida cochlear implant recipient. I'm very happy with the service and products. I bought the Roger Select, the Roger Table Mic Twin Pack, Roger Receiver, the 170 powercel battery and as back up, the Roger X fm band 03 receiver. The FM Hearing team were very quick to answer queries and supplied helpful, subtitled videos. They processed my order speedily. I'm extremely happy with the service, the expert advice and the help they gave to my audiologist on the phone. All the equipment has been life changing. I can put the mics on long tables and follow conversations of over ten people. I can use the Select in noisy places and direct the sound to a particular speaker, and 'mute' another person's voice to a degree. The table mics are good for quiet, large group settings. The equipment allows me to follow large tables full of people, without straining or lipreading. I tried the system both with the Compilot and X plug in receiver and the powercel and receiver. Both are great. The system has numerous uses."
"Fast, efficient and very helpful"
"I have a Roger Pen, which is great - recently a part was accidentally broken. I ordered a replacement - It arrived the next day. Excellent service from very helpful friendly staff. Thank you Paul - Nottingham"
"The communication from FM Hearing was good with fast dispatch as promised"
"Great service - many thanks"
"Great support and always helpful"
"The team at the other end are fantastic and will try and help in any way, they keep in contact constantly so you know exactly what is happening. Fantastic service with a friendly approach, shame not all companies are like yours."
"I have an FM system which works very well and now have the headset so it is easier for me to use Skype for meetigns. FM Hearing Systems are always very helpful to me with any queries I have on the equipment and would recommend them as a provider."
"FM Hearing Systems supplied my new Rice Pen system a couple of years ago & provided a first class service. A couple of times a shoe has become faulty & was replaced when I was informed that they were still under guarantee. Whenever I have contacted them with a query they are only too pleased to help. Can't fault their customer care. Would highly recommend them."
"Outstanding service. I had some problems with my Phonak Roger Pen which required me to send the pen to FM Hearing Systems. The problem was rectified and returned on the same day at no cost. They were also able to answer some of my technical questions by return even after hours. Top marks for going the extra mile. Thank you."
FM Hearing Systems is rated 4.86 based on 169 reviews

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