Flocon Valves, Pipes & Fittings Reviews

Name: Flocon Valves, Pipes & Fittings
Address: Unit D8.3, Main Avenue, Treforest Industrial Estate, Unit D8.3, Main Avenue, Treforest Industrial Estate, Wales
Rating: 4.65

4.7 Rating 327 Reviews

92 %

of reviewers recommend Flocon Valves, Pipes & Fittings

Company Reviews

Metrics

Info

4.7

Based on 327 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01443841666

Email:

danielle@flocon.co.uk

Location:

Unit D8.3, Main Avenue, Treforest Industrial Estate,
Unit D8.3, Main Avenue, Treforest Industrial Estate
Wales
CF37 5UR

Anonymous

Anonymous // 01/01/2019

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“Worst experience , we ordered on 1-2 days delivery. and we had to chase many times before it was delivered and it was delivered all in seprate. This caused massive stress to us as company and our client. Due to this situlation we wont be using you again”

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“Great product, fast shipping as stated on website.”

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“The product received was of a very high quality, was well described and sympathetically packed. Will definitely use your services again. The only issue was that the postage cost was very high for such a small item, and despite the high charge for delivery the item took longer to arrive than was qouted and expected.”

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“Ordered products Delivered as promised Everything spot on No dramas End of”

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“Purchased basic pressure guage, Details on website were contradictory. However short phone call with helpful chap sorted it out (website error hence only 4 stars). Guage arrived in a couple of days, all OK. Only negative was the delivery charge (Fedex) seemed rather high to me. I would be happy to use Flocon again.”

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“Good service, good communication with my order.”

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“In general I'm happy but thought that £15 delivery charge was excessive on a couple of brackets”

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“Sound product, polite service, prompt delivery. Thanks”

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“Very strong handrails. These handrails look good and provide a secure and firm hand hold. However, the product that was delivered was not as illustrated on the website which meant they didn't fit exactly as I expected. Despite this discrepancy the product works well and I was able to adapt to fit. There weren't any fitting instructions and a string of emails before purchase didn't really answer my very precise questions about fitting. The price on the website next to a photo of two handrails was in fact for one handrail and the additional VAT and delivery increased the cost by over £100. Delivery was within a few days but a promised delivery notification didn't materialise. I was pleased with the result but frustrated in the process.”

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“Excellent quality products easy to order online quick delivery”

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“Bought some handrails for the porch. Great Quality and value for money. A leading cause of injury and death for the elderly comes with stepping down e.g. from porches. Hand rails like these are a necessity for millions of households IMHO.”

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“Prompt delivery, good price, good product”

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“Easy to navigate website to find items to order. Quick delivery. good value products.”

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“Great service received thanks it enabled the work to be planned knowing we had the part”

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“High quality products at a reasonable price and deleted on time.”

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“Many thanks for the Flanges, very fast delivery to, I will use Flocon again.”

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“in my experience flocon is a company whos products are top quality but listen to your problems and with abby have somone who solves them yours John Craggs”

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“Did not want to help when wrong size fittings was ordered & wanted to charge the earth to send back & replace. Won’t be using Flocon again”

Helpful Report

Hi Tom, We're sorry that you were dissatisfied with the service you received from Flocon. However, we’re a little confused with the feedback you’ve provided. We did offer you advice on how to return the parts that you ordered incorrectly, and also explained that you would receive a full refund upon their return to our warehouse. We then advised you to re-order the items that you required in the correct size that you needed them in. With regard to the cost of returning the items, this would be whatever your chosen courier/royal mail costs would be, Flocon would not charge you to return the items. I understand that you feel that our carriage fee is unreasonable at the standard £15, but this cost is clearly displayed at the check- out on the website, and you were able to cancel the sale process at this point if you felt that the charge was excessive. Again, we apologise that you felt our service was unsatisfactory. The Flocon Team.

“The part was delivered on time and there was no fuss.”

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“Very helpful friendly people that do everything possible to help. Fabulous customer service.”

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Flocon Valves, Pipes & Fittings is rated 4.7 based on 327 reviews