Flocon Valves, Pipes & Fittings Reviews

Name: Flocon Valves, Pipes & Fittings
Address: Unit D8.3, Main Avenue, Treforest Industrial Estate, Unit D8.3, Main Avenue, Treforest Industrial Estate, Wales
Rating: 4.67

4.7 Rating 233 Reviews

93 %

of reviewers recommend Flocon Valves, Pipes & Fittings

Company Reviews

Metrics

Info

4.7

Based on 233 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01443841666

Email:

danielle@flocon.co.uk

Location:

Unit D8.3, Main Avenue, Treforest Industrial Estate,
Unit D8.3, Main Avenue, Treforest Industrial Estate
Wales
CF37 5UR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with service was supposed to receive goods within 1 to 2 days instead it took 2 weeks. Had to get the fittings from another supplier due to the long wait.”

Helpful Report

Hi Jason, We're very sorry that your goods were not delivered within two days as the website specified. You should have received a call from a member of our sales team to explain that the parts would be overdue and then given you the opportunity to cancel your order. We will re-iterate to our sales team the importance of communicating with our customers should there be a delay with delivery times, ensuring that this doesn't happen again in the future. Again, please accept our apologies for any inconvenience this has caused you. Kind regards, The Flocon Team

“Delivery charges are outrageous!”

Helpful Report

“Apparently a "Pricing error" on the Website, was notified after I had paid for product”

Helpful Report

Hello, Apologies for the inconvenience our web pricing glitch has caused you. Unfortunately, the error was only highlighted to us upon your purchasing of the items. We're working to fix this problem and hope to have it resolved very soon. You have been refunded the full amount of your purchase. Again, please accept our sincerest apology for this error. Regards, The Flocon Team

“I ordered a part to go direct to site, the part stated it was in stock and would be delivered within 1-3 days. it didnt arrive 6 days later and when i called and expressed my frustration at the item not arriving when i had a service engineer on site the customer service girl laughed at me, although this has cost my compnay hundred of pounds. customer service is in the toilet. I will never use these people again.”

Helpful Report

“They took the order, then said it was the wrong price. Instead of being around £57.00, it was increased in the hundreds. Then they said they would refund the money I paid. No sign of it yet.”

Helpful Report

Hello, Unfortunately, we are experiencing technical difficulties with pricing errors on a few of our products listed online. We're hoping to have this glitch repaired by the end of this week. We apologise for the inconvenience this has caused you and your refund will be back in your account within 2-3 working days. Regards, The Flocon Team.

“i am not happy with the service i received from Flocon, i ordered some pipe saddle clamps which stated they were 2 1/2 inch in size when they arived they actually measure 3 inch??? when i questioned this they told me that the 2 1/2 inch was actually for 3 inch???????????????? very poor website information and not good customer service will not be using again”

Helpful Report

“Bought a DN80 handle for a DN80 fate valve - too small”

Helpful Report

“Worst experience , we ordered on 1-2 days delivery. and we had to chase many times before it was delivered and it was delivered all in seprate. This caused massive stress to us as company and our client. Due to this situlation we wont be using you again”

Helpful Report

“Did not want to help when wrong size fittings was ordered & wanted to charge the earth to send back & replace. Won’t be using Flocon again”

Helpful Report

Hi Tom, We're sorry that you were dissatisfied with the service you received from Flocon. However, we’re a little confused with the feedback you’ve provided. We did offer you advice on how to return the parts that you ordered incorrectly, and also explained that you would receive a full refund upon their return to our warehouse. We then advised you to re-order the items that you required in the correct size that you needed them in. With regard to the cost of returning the items, this would be whatever your chosen courier/royal mail costs would be, Flocon would not charge you to return the items. I understand that you feel that our carriage fee is unreasonable at the standard £15, but this cost is clearly displayed at the check- out on the website, and you were able to cancel the sale process at this point if you felt that the charge was excessive. Again, we apologise that you felt our service was unsatisfactory. The Flocon Team.

“I was disgusted with the service since once the delivery charge was realised an email was sent to stop delivery and it did not! The item delivery was not made in an reasonable time and assumed that flocon had acted on my email request!”

Helpful Report

Good Morning Clive, We're very sorry to learn that you were dissatisfied with the service you have received from Flocon. It is my understanding that the item you ordered was already out for delivery when your email requesting a cancellation was received. However, a member of our team should have contacted you promptly to let you know the situation. We have since instructed the sales team to communicate faster with our customers when requests for cancellations are issued in future. As an apology, we would like to refund you the carriage charge for your order, - which we will do today. Again, please accept our sincerest apologies for this error. The Flocon Team.

“Despatch time and delivery was not satisfactory. Job was done and finished before goods arrived. Items are no good to me now.”

Helpful Report

Hello, We’re very sorry that your order arrived late. We’ve been experiencing problems with our courier company recently, and it seems that they’ve let us both down on this occasion. We hope to resolve our problems with them soon to ensure this doesn’t happen again. None the less, we appreciate your frustration & disappointment and have subsequently refunded the value of your order to you this morning. You should see this in your bank account within the next 1-2 working days. Please accept our apologies again, The Flocon Team.

“Sorry I didn't receive this products”

Helpful Report

Flocon Valves, Pipes & Fittings is rated 4.7 based on 233 reviews