Flocon Valves, Pipes & Fittings Reviews

Name: Flocon Valves, Pipes & Fittings
Address: Unit D8.3, Main Avenue, Treforest Industrial Estate, Pontypridd
Rating: 4.74

4.7 Rating 183 Reviews

95 %

of reviewers recommend Flocon Valves, Pipes & Fittings

Company Reviews

Metrics

Info

4.7

Based on 183 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01443841666

Email:

danielle@flocon.co.uk

Location:

Unit D8.3, Main Avenue, Treforest Industrial Estate
Pontypridd
CF37 5UR

Anonymous

Anonymous // 01/01/2019

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“Needed materials for a fire escape ramp handrail. Flocon had everything I needed in an easy to navigate website and at competitive price and delivered very quickly. Very good service.”

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“Found the parts I required very easily online Ordered quickly without hassle and delivery came quickly No complaints. Would use again when needed”

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“Excellent service, from updates to delivery and product, would use again”

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“I was disgusted with the service since once the delivery charge was realised an email was sent to stop delivery and it did not! The item delivery was not made in an reasonable time and assumed that flocon had acted on my email request!”

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Good Morning Clive, We're very sorry to learn that you were dissatisfied with the service you have received from Flocon. It is my understanding that the item you ordered was already out for delivery when your email requesting a cancellation was received. However, a member of our team should have contacted you promptly to let you know the situation. We have since instructed the sales team to communicate faster with our customers when requests for cancellations are issued in future. As an apology, we would like to refund you the carriage charge for your order, - which we will do today. Again, please accept our sincerest apologies for this error. The Flocon Team.

“Excellent service items as described and very fast delivery, will definitely trade with this company again”

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“I found the staff at Flocon to be brilliant, I needed a product which I found on their web site, paid for it and two days it was in my hands. Use Flocon if they stock what you need they will help, they get the job done and done well.”

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“Great quality, exceptional service from the sales team.”

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“First time of using Flocon, very impressed with service.”

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“very impressed with the prompt free delivery to Portishead”

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“All parts delivered at once which is always good Only thing is you could email customer with a delivery date Kind regards”

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“Thank you great service”

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“Good prompt service - an anticipated ETA for the parcel, once despatched from Flocon, would be useful.”

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“Helpful phone service to clearly identify product codes I needed for specific products. Ordered same day & delivered in advance of ex[ectations.”

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“good product with speedy delivery.”

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“Great to deal with, had an issues with the order which was my fault and they sorted it all out without any fuss, great company”

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“Arrived quickly and great quality. My only negative would be the shipment cost for a short piece of pipe and a 1/2 T piece”

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“Easy ordering & delivered as promised within a few days”

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“Needed some advice before buying some pipe fittings. Rhys Williams at the other end of the Chat did a great job helping me confirm what I needed. Once ordered delivery was swift. Thank you - especially for the well-handled Chat. Steve”

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“Very good experience I would recommend Flocon Top Notch”

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“I dealt with a girl called Faye she was really good And very helpful when my order come wrong which was my fault she shorted the problem out straight away thank you Faye”

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Flocon Valves, Pipes & Fittings is rated 4.7 based on 183 reviews