Fitness Superstore Reviews

Name: Fitness Superstore
Rating: 4.56

4.6 Rating 779 Reviews

89 %

of reviewers recommend Fitness Superstore

4.6

Based on 779 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

01604673000

Email:

sales@fitness-superstore.co.uk

Fitness Superstore 5 star review on 23rd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order never arrived......... for 3 weeks kept being told wait another week....... now being told can't cancel the order. Pathetic.......”

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Posted 6 years ago

“Tried to buy a spare part for Neptune challenge rower, awful experience. Found the phone number both online and instruction manual that was listed for spares. But they won't talk to you about buying spares, instead you must e-mail ( reply within 48 hrs)! Unfortunately this slowed down the ordering process by about a week playing e-mail tennis to try and get the right part with people with no product knowledge. Terrible process and would put me off buying this brand in future.”

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Posted 6 years ago

“Part of my order missing on delivery, took nearly 2wks and plenty of emails/phone calls to finally recieve full order! Bad customer service, wouldnt recommend.”

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Posted 6 years ago

“Not good still waiting on my delivery from UPS - over a week now and no attempt made to deliver it even though received emails stating it’s delivered”

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Posted 6 years ago

“CUSTOMER SEVICE VERY POOR - I WAS TOLD I COULD COME IN TO THE STORE AND BE TALKED THROUGH THE FULL FEATURES OF THE MACHINE. WHEN I SUBSEQUENTLY ASKED TO DO SO I WAS TOLD THEY WOULD NOT HAVE TIME. IN ADDITION ON Y INITIAL VISIT I ACCIDENTALLY LEFT BEHIND A PAIR OF TRAINING SHOES. THEY KINDLY CALLED TO SAY I HAD FORGOTTEN THEM BUT WHEN I WANTED TO GO AN RETRIEVE THEM, I WAS TOLD THEY HAD BEEN LOST.”

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Posted 6 years ago

“By product has yet to come that has been ordered 2 weeks ago”

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Posted 6 years ago

“People at the store do not talk to each other or read the emails they are sent from customers...? They all need to gel as a team,, more affective, more sales,”

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Posted 6 years ago

“Not had items yet”

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Posted 6 years ago

“Slight wobble on Kettlebell handle!”

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Posted 6 years ago

“I purchased a extra strong resistance band and after a couple of days it has snapped under normal usage”

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Posted 6 years ago

“Very poor customer service Chasing my order from last three weeks Spoken to 4 different peoples and everybody says somebody will call me back for query But no reply Totally fedup from service”

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Posted 7 years ago

“Bought a sweat suit which split up the leg and both arms on the top within a day or two. Very disappointed and it was a total waste of money!”

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Posted 7 years ago

“Terrible, hood ripped after first use and pants ripped after second use. Won't use again.”

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Posted 7 years ago

“Delivery took way too long”

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Posted 7 years ago

Hello Joshua I am very sorry that you feel the delivery took too long. Your order was placed on the 24/01 and despatched the same day. The delivery was completed on the 28/01 so was within our 3 - 5 days service level. Many Thanks Fitness Superstore

Posted 7 years ago

“I rang up for advice on a product and product i was sent is incorrect. No chance of refund unless i post back. Not at all impressed.”

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Posted 7 years ago

Fitness Superstore is rated 4.6 based on 779 reviews