“My experience with refunds for tickets unable to be used, has been a very positive one. Although I couldn't have a refund, I was instead credited with the amount so that I could use it for a different candlelight experience. This was acceptable, as I really enjoyed The Eagles at Gorton Abbey, and was already looking at booking another one. My query was answered promptly and courteously.”
“I made a mistake when purchasing my Disney tickets but Fever customer services were quick to respond to my email and sorted the problem quickly. Thank you”
“Even if I was not sure how to correctly submit a refund request, after checking the information available on the website or the app, the team replied quickly and was really helpful in finding a solution addressing my specific situation (non-UK resident holding a ticket to a London show that was cancelled).”
“After a technical issue with payment I contacted customer services via email. I expected the normal delay and lack of communication.
I am happy to say that that I had contact I under 2 hours with a reasonable explanation. Rather pleased.”
