“Hello
Yes prompt response requesting Ticket ID in order to assist our school group in being fast tracked into the venue. I have sent ticket ID but still waiting for confirmation.
I am sure this will be sorted.”
“Yet to go to our first event, but booked a second and made an error with the number of tickets. Very impressed with the speed of service and support to arrange refund.”
“after a disappointing start I spoke to a team member who could not have been more helpful. Pleasant and professional she got the issue, took ownership and resolved it satisfactorily.
highly respected”
“Good customer service but poor compensation for Heather Small concert which was very brief and not worth the ticket money. £14 against £70 paid for tickets.”
“I feel ill and couldn't attend one of the events I had book. I contacted them as soon as I was able and they offered to transfer my tickets for another day, meaning I didn't have to miss out. Very happy. They got back to me super fast and sorted it all out straight away.”
“Having booked a ticket by mistake, I got in touch with them, explained the situation, they got back in touch very quickly and said they have refunded the ticket but it will take 10 days. So in ten days I will know for sure, but I feel very confident in them”
“The service was friendly and they are helpful. The enquiry I had was handled well. I would recommend them to my family and friends and visit other exhibitions in London.”
