“Be careful because this company steals customer data and later sells other data to other companies without permission, No one ever answers emails they don't have a phone number to call!!!”
Hi Seery, we're very sorry that you have had a bad experience with us.
I just wanted to make you aware that we do not steal customer data or sell on your data. All our processes are in-line with GDPR guidelines.
In instances where loan applications are unsuccessful, we do give customers the option to be considered by other lenders on what's known as a Pingtree. This therefore give other lenders the opportunity to offer you a loan with your permission.
At the point where we redirect you this is clearly pointed out, and you would have to accept the terms and conditions before proceeding.
“Provided great service throughout. I am especially thankful for them for helping me when I couldn't afford to make a scheduled payment due to this pandemic. They froze the balanace of my loan and did not apply any fees. Really good lender. Thank you”
“I have used lots of different lenders in the past. In terms of the borrowing process I can't knock it. super easy really fast. If the rates were a bit cheaper it would be 5stars”
Hi,
Thank you for rating our service 5*!
We try making the borrowing process as simple as possible whilst at the same time ensuring adequate affordability assessments are in place.
“Application was quick and easy, money clerared in my account instantly, all communications were clear and easy to understand. Overall I am really happy. All I would say is the uploading of wage slip section took a while to load but wasn't a big deal”
Hi,
Thank you for rating our service 5*!
We try making the borrowing process as simple as possible whilst at the same time ensuring adequate affordability assessments are in place.
“Applied and uploaded my details Amd wageslip with no reply at all. Been trying call and email with no reply. Who has my details. And what’s going on. This is a joke!!!”
We are really sorry you've had a bad experience with Fast Loan UK. Please note that in 90% of cases our lending decisions on applications are made instantly. In cases where a manual decision needs to be made by our underwriter it can take a few hours. We do inform applicants of this. We have now given you our decision and we hope you managed to secure the borrowing you wanted elsewhere.
“Applied today at 16:30, uploaded wage slip and was advised that I had been provisionally accepted and would receive a phone call. It states online to expect a call within 10 minutes. I have had no phone call, email or text message. There is nothing ‘fast’ about this loan and now I am worried as I had uploaded a wage slip with all of my details on. The contact number online for this company also goes unanswered so unable to contact them unless via email. Disappointing.”
We are really sorry you've had a bad experience with Fast Loan UK. Please note that in 90% of cases our lending decisions on applications are made instantly. In cases where a manual decision needs to be made by our underwriter it can take a few hours. We do inform applicants of this. We hope you managed to secure the borrowing you wanted
“First time in contacting fastloanuk regarding and loan will 100% be recommending this service to anybody that is need of any financial help. My customer service agent was their from the beginning of the application right through to the end. A* Service”
Hi,
Thank you for rating our service 5*!
We make sure our Customer Care Managers are fully trained to ensure a high level of service is provided to all our customers.
“Overall Excellent. The application was simple, the app works really well, and the rates are decent when comparing them to the likes of Sunny, Quickquid, or wonga, whom I have had dealing with. Overall they are a safe bet if you are looking for convenience in a lender”
Hi,
Thank you for rating our service 5*!
We try making the borrowing process as simple as possible whilst at the same time ensuring adequate affordability assessments are in place.
