Essential Wellness Reviews

Name: Essential Wellness
Address: Suite 101, 6 Queen Street, Huddersfield, Kirklees
Rating: 4.29

4.3 Rating 144 Reviews

83 %

of reviewers recommend Essential Wellness

4.3

Based on 144 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Essential Wellness 5 star review on 25th December 2023

Ms K

Essential Wellness 5 star review on 29th March 2023

Adrienne C

Anonymous

Anonymous // 01/01/2019

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“Unfortunately I am unable to give you a review because I haven't received it”

Helpful Report

“I am very pleased with the extra large knee support but I ordered 2 and one wasn't extra large I was sent a replacement but that also is not extra large and so far I have haven't had a reply about the second wrong item”

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“I am disappointed that I am trying to return an item to be exchanged for a different size and despite emailing and completing the contact form no one has replied. The return address on the website is different to the one that came on the piece of paper in the parcel and I am hugely frustrated that I current have spent nearly £30 on something that is too small and no one will reply to my contact to help. Very Disappointing”

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“Cannot give a review as this was a present for my mother in law and she has not used it”

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“I received a knee brace which did not fit. As advertised I returned it paying £7.95 as you did not cover the return postage or supply a code This was signed for and delivered the following day, I have received no communication from you regarding the return or the refund and am honestly angry that it cost me so much to return what I would describe a felt flimsy kneenpad”

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“Very Good and helpful.”

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“I did not receive my order!!!”

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Hello Maureen, we are mortified to hear that you didn't receive your order. We have confirmation from Royal Mail that it was delivered. However, that is the extent of the information we receive from them. Please check with neighbours and in your safe spaces around the outside of your home. Let us know if you do not find it after conducting this check and we will get a replacement sent out to you ASAP. Sincerest regards, Misha Cunningham

“Ordering easy, goods delivered on time. I will be trying the insoles slowly over the next few weeks.”

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“It came quickly and is fine”

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Thank you for your review!

“Excellent service, will use again, thank you”

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Thank you Neil for the 5 star rating and your kind words! We love to provide excellent service and we hope to serve you again soon. We really appreciate your loyalty. Thank you!

“Can’t believe what a difference my knee strap as made to my walking and standing, would recommend this product and wellness company. no problem ordering and receiving product”

Helpful Report

Thank you so much for your 5 star rating, Janie! We're so glad to hear that the knee strap has made such a difference in your walking and standing. We really appreciate you recommending our product and wellness company! We take pride in making the purchase and delivery process as easy and effortless as possible. Again, we thank you for your review and 5 star rating!

“Good range of products on the website. Easy to order a knee support in the size that I needed. Excellent service.”

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Thank you so much, Diana, for your great rating of Essential Wellness! We're glad to hear you found a good range of products on our website, and that ordering was easy and convenient for you. We sincerely appreciate your support as a repeat customer!

“My purchase arrived quickly with Royal Mail. The knee support is excellent quality and very versatile as I can choose how much support I need by tightening or loosening the Velcro straps. I am very satisfied with my purchase.”

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Thank you Paul for your 5 star rating of Essential Wellness! I'm glad to hear you are enjoying your knee support and that your purchase arrived quickly and in good condition with Royal Mail. It's really great to have a loyal customer like you – I'm so glad you are satisfied with your purchase!

“Wonderful. Within 48 hours, I felt significant improvements on my hip. More aligned and less pain. Deep sleep too.”

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Thank you for your 5 star rating of Essential Wellness, Patricia! We greatly appreciate your kind words and are so happy that we could bring you the relief and comfort you needed. We look forward to continuing to serve you and thank you for your loyalty!

“Having issues with my knee at the moment, tried several different straps this one is excellent and stays put! Excellent communications and purchasing process from ordering to arrival.”

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Thank you, Julie, for your 5-star rating of Essential Wellness. We are so glad you are happy with your purchase and that it is helping with your knee issues! We strive to provide excellent communication and purchasing processes and are glad to hear that we have achieved that for you.

“The knee support brace and knee pillow that I bought were of excellent quality and design. I am particularly pleased with the flexibility of the knee support brace which provides support and freedom of movement. A good purchase at a time of great discomfort from an osteoarthritic knee flare-up. Excellent service and communication at all stages.”

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Thank you Robert for your 5-star rating of Essential Wellness! We truly appreciate your loyalty and trust in our products. We are glad that the knee support brace and pillow worked out perfectly for you in what was a difficult time. We hope that you will continue to be a returning customer and to save up to 10% with our loyalty program. Thank you once again for your kind words!

“I recently purchased. Double XL new support to assist with my arthritis. In my joand so far, it seems to be working.”

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Thank you so much for your 5 star rating of Essential Wellness! I'm glad to hear you are enjoying the Double XL support product as it seems to be helping with your arthritis. I really appreciate you being a loyal customer and I'm so glad you've had a positive experience. Thank you again for your kind words.

“Before I bought my knee support it was hard to walk more than a few yards without stopping. With the support it makes it much easier and i don't limp as much. Went out tonight without the support and my knee feels much better. This is after just two weeks.”

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Thank you for your 4 star rating of Essential Wellness! We are glad to hear that you are satisfied with our services and we appreciate your feedback.

“Not happy I have emailed twice and.no reply. I wished to explain my reason for return and ask whether there was a smaller size but no one has bothered to reply. The knee cushion I received was more for a man. I am a small lady. I have had to pay £4 69 to return this item.”

Helpful Report

Thank you for taking the time to share your experience with us at Essential Wellness. We appreciate your feedback and are sorry to hear that your experience was not satisfactory. We apologize for not responding to your emails and failing to provide what you were looking for. We understand how frustrating this is and we would love to make amends. Is there any way we could do something to make up for the inconvenience and expense you have faced? We would appreciate your ideas and suggestions and we look forward to hearing from you. Thank you again for letting us know about your experience.

“Product is soft but far too large and cumbersome”

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Essential Wellness is rated 4.3 based on 144 reviews