Name: Essential Wellness
Address: Suite 101, 6 Queen Street, Huddersfield, Kirklees
Rating: 4.27

“I've been waiting to here for a long time for you to reply when I sent the 2 back because the first one is to big so when I got the other two I sent back to your address by post to ask why I have not got tha x 2 what I asked for.then I here nothing. I have got post papers here. Please answer. Marilyn Edwards 2 William kett. Nr1 4FD.”

Helpful Report

Hello Marilyn, Thank you for your message, and I’m truly sorry to hear about your experience. I’ve checked our records and, unfortunately, we haven’t received any previous emails from you regarding your return – I completely understand how frustrating this must be for you. We are now urgently checking with our warehouse team to see if your returned items have arrived there. As soon as we have an update, we’ll be back in touch right away. Please rest assured we’re committed to getting to the bottom of what happened and resolving this for you as quickly as possible. Thank you for your patience, and I’ll be in touch again shortly with an update. Warm regards, Essential Wellnes Customer Support Team Ania

“I want to return item. Can't find instructions to do so”

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“have not received goods”

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“If I had received the item I could review it. Customer service non existent. One star is a star too many and the Trustpilot reviews reflect that.”

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“IT HASNT ARRIVED!!!!!!!! Please investigate”

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Thank you for reaching out to us, and I sincerely apologize for the inconvenience you're experiencing with your order. We understand how important it is for you to receive your items on time. Upon reviewing your situation, I can confirm that we received your email today. Since your order was dispatched using standard Royal Mail shipping, it was expected to arrive by today. If, unfortunately, you do not receive your order by Wednesday, please rest assured that we will consider the order as lost. In such an event, we are more than willing to process a refund for you. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. Thank you for your patience and understanding in this matter.

“The knee support did not fit, therefore I sent it back. I did not realise you had to fill in a form online to request to return. I emailed explaining. The item has been received by yourselves and signed for on 5th December. I have emailed you 3 times and no response. There is not the option to phone. The customer service is non existent. I don't recommend purchasing from this company”

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“Not worth £24.99”

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We've contacted you directly to offer you a resolution to this issue. However, thank you for sharing your feedback. We believe in honesty and transparency.

“I bought a knee brace from this company. Unfortunately, it did not fit. They did not respond to any of my emails so I returned the knee brace as per the sheet of A4 that was included with the paperwork along with the knee brace. I have still yet to receive any response, acknowledgement or refund. DO NOT BUY FROM THIS COMPANY.”

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“Unfortunately I am unable to give you a review because I haven't received it”

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“I am disappointed that I am trying to return an item to be exchanged for a different size and despite emailing and completing the contact form no one has replied. The return address on the website is different to the one that came on the piece of paper in the parcel and I am hugely frustrated that I current have spent nearly £30 on something that is too small and no one will reply to my contact to help. Very Disappointing”

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“Cannot give a review as this was a present for my mother in law and she has not used it”

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“I received a knee brace which did not fit. As advertised I returned it paying £7.95 as you did not cover the return postage or supply a code This was signed for and delivered the following day, I have received no communication from you regarding the return or the refund and am honestly angry that it cost me so much to return what I would describe a felt flimsy kneenpad”

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“I did not receive my order!!!”

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Hello Maureen, we are mortified to hear that you didn't receive your order. We have confirmation from Royal Mail that it was delivered. However, that is the extent of the information we receive from them. Please check with neighbours and in your safe spaces around the outside of your home. Let us know if you do not find it after conducting this check and we will get a replacement sent out to you ASAP. Sincerest regards, Misha Cunningham

“Not happy I have emailed twice and.no reply. I wished to explain my reason for return and ask whether there was a smaller size but no one has bothered to reply. The knee cushion I received was more for a man. I am a small lady. I have had to pay £4 69 to return this item.”

Helpful Report

Thank you for taking the time to share your experience with us at Essential Wellness. We appreciate your feedback and are sorry to hear that your experience was not satisfactory. We apologize for not responding to your emails and failing to provide what you were looking for. We understand how frustrating this is and we would love to make amends. Is there any way we could do something to make up for the inconvenience and expense you have faced? We would appreciate your ideas and suggestions and we look forward to hearing from you. Thank you again for letting us know about your experience.

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Essential Wellness Reviews