“My wife and I had an amazing cruise of the River Severn. The weather helped as well. The crew looked after us very well and would definitely recommend this to family and friends.”
“Delightful cruise, hope to repeat it. However food standard dreadful with lots of disappointed passengers.On the Covid aborted cruise last year and the food was excellent and the Chief talked to the passengers about their dietary needs..Mandy and Ethan excellent but overworked. Surely towels could be replaced on route, not washed in a hot cupboard. Will submit a separate letter concerning the poor food.”
Dear Ann,
Thank you for your comments and follow-up discussions on the matter; we're glad you have chosen to come back again next year! In September we changed Chef and overhauled the menu, and we are now receiving great feedback on the food consistently. You're in for a treat next year with a wine-tasting evening and a new menu!
“The crew were excellent and made the holiday even more enjoyable. The willingness to be flexible about the duration of the trips was helpful, as the unexpected heat created some problems, and some sort of shade on the outside deck would have made a huge difference.”
“Very enjoyable holiday. Crew were especially nice and very helpful. Everything that we expected except for the food. Not quite the level we had imagined, although very acceptable.”
Dear John,
Thank you for your feedback, and we're sorry the food wasn't what you expected. Our menu has now been completely overhauled, and our Chef has been replaced. If you come again, we're confident you will feel the food is excellent - rather than acceptable!
“Generally excellent. Outstanding crew.
One very minor suggestion. Unusually, on exiting the car park, you have first to authenticate the ticket before going to the barrier. Good if this could be explained.”
“The holiday didn't get off to a good start, the directions from the M5 to the hotel and from there to the boat were not clear, non-existent road signs and street names. However travelling from Gloucester to Stourport on Severn and back at leisurely 4 mph was a tonic . The commentary on board wasn't very audible on the outside deck but the guided tours of Worcester cathedral, Upton on Severn and Tewksbury Abbey were informative and well presented. As we had not researched The Severn Valley Railway we only visited Kidderminster and Bridgnorth, but, apparently other stations on the route were worth a visit. The cabins are compact but sufficient for a short holiday, the beds were comfortable. We had no dietary requirements and ate what we were given and were pleased with the variety and quality, nice not to have a "full English " every day. The stars of the holiday was the crew: they were unfailingly helpful, cheerful, friendly and efficient even when they were a member down.”
“From contacting the company for details of their cruises to saying goodbye to the crew and fellow passengers everything was of an excellent standard. The ship is very comfortable and the crew are exemplary ensuring passengers have a great time. The crew worked well together all putting their hand to numerous tasks and always cheerful. To watch the banks glide slowly by, enjoy shore visits, have good food and wine, be entertained, what more could we want. Our final evening on board in Gloucester dock we enjoyed a gala dinner and a duo playing and singing all the old tunes, a great end to a perfect cruise.”
“We had a great holiday. The crew looked after us so very well and did their utmost to ensure we had a wonderful time. Sam, the chef, was superb and changed the menu to suit my particular needs.”
“Great holiday made even better by a very happy, efficient, and always willing to help crew - nothing was too much.
Contact with the company was excellent also.”
“The detailed planning and operation of the whole week was superb. Special thanks must be given, however, to the crew who all excelled at their jobs. Nothing was too much trouble and all was done with a cheerful attitude. They seemed to gell with each other and their relationship with the passengers was always positive but never intrusive. Thank you for a splendid holiday.”
“Thank you for a wonderful week on a lovely vessel with a delightful and friendly crew. You did everything possible to make our holiday on board enjoyable.”
“We have just returned from a Severn Wonders cruise which we thoroughly enjoyed. The Edward Elgar was very comfortable and well-appointed, the crew were fabulous and the food outstanding. The trips were well organised and interesting. We wouldn't hesitate to recommend this holiday.”
“Staffing of the boat. All staff work incredibly hard, they are polite and helpful.
The itinerary is good but the lady guide on the first two tours needed more training. Half the passengers left her tour after a short period. On the second tour most had left before the tour ended. We go on tours to learn about the places we are visiting.
The menue was good, with only one bad meal where the beef wasn't cooked to any ones liking if it was cooked at all. The chef did a great job in a very small space. The boat was clean and amazingly everything worked well. Unfortunately. The cabins are so small it is the only thing which will prevent me from travelling on it again.
We had amazingly good weather which helped the holiday. You can obtain maps that could go on the monitor which would tell people where we were.
ONly given 3 star due to size of cabins
Regards
Sylvia Fayers-Morrissey”
